Are you passionate about helping customers and providing clear, accurate guidance? As a Customer Service Advisor, you’ll support customers over the phone with a wide range of enquiries. You’ll play an important role in resolving queries, explaining complex information, and delivering excellent customer service while working in line with data protection and security requirements.
Job title:
Customer Service Advisor (Fixed Term Contract)Job Description:
This role is fully remote.
This is a fixed-term contract until the 31st March 2027, working full time hours (Monday-Friday, 37.5 hours)
We have several start dates available. If you are shortlisted, we’ll discuss your availability during your initial call:
14th September
21st September
12th October
As part of our commitment to building an inclusive and diverse workforce, we would particularly welcome applications from people who are from Black, Asian and other ethnic minority backgrounds.
What you’ll be doing
Handle a high volume of inbound customer calls, providing a professional and efficient service.
Support customers with a range of enquiries, taking ownership to resolve issues and provide effective solutions.
Update and maintain accurate customer records across internal systems.
Verify customer identities in line with security and data protection procedures.
Investigate customer accounts to resolve discrepancies and deliver positive outcomes.
Guide customers through relevant processes and updates while contributing to continuous service improvements.
What we’re looking for
Excellent verbal communication and active listening skills.
Strong customer service and problem-solving abilities.
Ability to explain complex information in plain English.
High levels of accuracy and attention to detail.
Experience working in a fast-paced, target-driven call centre environment.
Proficiency in using multiple computer systems and databases simultaneously, alongside an understanding of confidentiality, data protection, and security procedures.
About Capita
Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences
What’s in it for you?
A basic salary of £27,976
23 days’ holiday (rising to 27) with the opportunity to buy extra leave
The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
The flexibility of working from home
Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks and plenty more
Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
Unlock Your Potential with Capita
At Capita, your career can take you wherever your ambition leads. You'll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We’re committed to your growth — offering exciting opportunities to expand your skills, explore new paths, and advance your career.
Join us and discover a career with purpose. #CareersWithPurpose
🤝 Customer first, always🧑💻 Fearless innovation✅ Achieve together💙 Everyone is valued
What we hope you’ll do next:
Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.
Equal Opportunities
At Capita, we’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer; we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process. Please email reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you to discuss.
For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.
If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team - CPScareers@capita.com
Location:
Home-Based - GBR,
United KingdomTime Type:
Full timeContract Type:
Fixed Term (Fixed Term)Requires strong verbal communication, active listening, customer service, problem-solving, accuracy, call center experience, and proficiency using multiple computer systems and databases.
Key Responsibilities
- handling calls
- resolving queries
- updating records
Job Details
- Category: Customer Service
- Seniority: Entry Level
- Commitment: Full Time, Contract, Temporary
- Workplace: Remote — United Kingdom
- Salary: GBP 27,976 – 27,976 / year
- Languages: English
Benefits
- Generous paid time off
- Retirement plan
- Generous parental leave
About Capita
An AI-enabled business services partner helping public and private sector organizations deliver efficient services. — Industry: Consulting Services