What We Do
Milliman IntelliScript is a group of a few hundred experts in fields ranging
from actuarial science to information technology to clinical practice. Together,
we develop and deploy category-defining, data-driven, software-as-a-service
(SaaS) products for a broad spectrum of insurance, health IT and life sciences
clients. We are a business unit within Milliman, Inc., a respected consultancy
with offices around the world.
Candidates who have their pick of jobs are drawn to IntelliScript’s
entrepreneurial and collaborative culture of innovation, excellence, exceptional
customer service, balance, and transparency. Every single person has a voice in
our company, and we challenge each other to push the outer limits of our full,
diverse potential. And, we’ve shown sustained growth that ensures you’ll have
room to grow your skillset, responsibilities, and career.
Our team is smart, down-to-earth, and ready to listen to your best ideas. We
reward excellence and offer competitive compensation and benefits. Visit
our LinkedIn page [https://www.linkedin.com/company/27137587] for a closer look
at our company, and learn more about our cultural values here
[https://www.rxhistories.com/our-company/#careers].
Milliman invests in skills training and career development and gives all
employees access to a variety of learning and mentoring opportunities. Our
growing number of Milliman Employee Resource Groups (ERGs) are employee-led
communities that influence policy decisions, develop future leaders, and amplify
the voices of their constituents. We encourage our employees to give back to
their varied professions, including leadership in professional organizations.
Please visit our website [https://www.milliman.com/en/social-impact] to learn
more about Milliman’s commitments to our people, diversity and inclusion, social
impact, and sustainability.
What this position entails
Milliman, Inc. is recognized as a top firm that provides data, products, and
professional services to the insurance industry. IntelliScript is a practice
within Milliman that provides health and life insurers with real-time data and
underwriting decision support tools via software-as-a-service (SaaS).
IntelliScript offers an innovative suite of products which interpret and deliver
electronic medical data (such as prescription histories, diagnoses, treatment
data, etc.) to help our clients make effective underwriting and pricing
decisions. Our company offers a unique entrepreneurial culture that also
promotes work / life balance. IntelliScript has enjoyed consistent growth and is
the leader in the markets we serve.
The Operations team sits at the hub of all IntelliScript divisions (IT, Data
Analytics, Account Management, Sales, and Product). This team is ready to grow
again due to the increasing volume of calls from insurance policy applicants.
What you will be doing
The key area of responsibility in the role of Customer Service Administrator is
interaction with customers, i.e., insurance applicants, to handle Fair Credit
Reporting Act inquiries:
Accurately track, enter, and maintain customer data in Salesforce to
support timely and effective follow-up.
Provide responsive, professional support to consumers by phone and email,
ensuring questions and concerns are addressed promptly.
Apply knowledge of FCRA guidelines and IntelliScript procedures to clearly
explain processes, answer consumer questions, and support a positive consumer
experience.
Responsibilities will expand to other tasks and projects as your experience and
knowledge increases.
What we need
High school diploma / GED
Intermediate proficiency with Microsoft Word, Excel, and Outlook
2 -5 years of customer service experience, preferably via phone
1+ years of administrative experience
What you bring to the table
Ability to follow established processes while keeping projects moving and
deadlines on track
Strong analytical skills with the ability to identify issues and present
thoughtful solutions
A proactive, “let’s find a way” mindset—no task is too big or too small
Commitment to resolving customer needs and delivering a high-quality
experience
Clear, professional communication across phone, email, video, and in-person
interactions
Comfort working in an entrepreneurial, collaborative,
and fast-paced environment
Ability to balance detailed, repeatable processes with recognizing trends and
solving problems
Strong attention to detail and pride in getting things right
Curiosity and enthusiasm for continuous learning and skill development
Self-driven approach to assessing needs, researching solutions, and finding
common ground
Commitment to professional growth and ongoing education
Ability to prioritize multiple projects and tasks at various stages
Excellent organization and multitasking skills
Wish List
Bachelor’s degree
Experience using Salesforce to locate and record information
Knowledge of the insurance industry
Spanish speaking / translation ability
Individual(s) must be legally authorized to work in the United States without
the need for immigration support or sponsorship from Milliman now or in the
future.
Location
The expected application deadline for this job is October 15, 2026.
This role is based out of the Milliman office in Brookfield, WI, but candidates
hired into this role may work remotely anywhere in the US
Applicants must be willing to travel to the Milliman office in Brookfield, WI as
needed and travel nationwide for meetings, conferences, and team events.
Compensation
The overall salary range for this role is $23.23 - $41.46.
For candidates residing in:
Alaska, California, Connecticut, Illinois, Maryland, Massachusetts, New
Jersey, New York City, Newark, San Jose, San Francisco, Pennsylvania,
Virginia, Washington, or the District of Columbia the salary range is $26.72
- $41.46.
All other locations the salary range is $23.23 - $41.46.
A combination of factors will be considered, including, but not limited to,
education, relevant work experience, qualifications, skills, certifications,
etc.
Benefits
We offer a comprehensive benefits package designed to support employees’ health,
financial security, and well-being. Benefits include:
Medical, Dental and Vision – Coverage for employees, dependents, and domestic
partners
Employee Assistance Program (EAP) – Confidential support for personal and
work-related challenges
401(k) Plan – Includes a company matching program and profit-sharing
contributions
Discretionary Bonus Program – Recognizing employee contributions
Flexible Spending Accounts (FSA) – Pre-tax savings for dependent care,
transportation, and eligible medical expenses
Paid Time Off (PTO) – Begins accruing on the first day of work. Full-time
employees accrue 15 days per year, and employees working less than full-time
accrue PTO on a prorated basis
Holidays – A minimum of 10 paid holidays per year
Family Building Benefits – Includes adoption and fertility assistance
Paid Parental Leave – Up to 11 weeks of paid leave for employees who meet
eligibility criteria
Life Insurance & AD&D – 100% of premiums covered by Milliman
Short-Term and Long-Term Disability – Fully paid by Milliman
Equal Opportunity
All qualified applicants will receive consideration for employment, without
regard to race, color, religion, sex, sexual orientation, national origin,
disability, or status as a protected veteran.
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