Joining the Customer Engineering team, the full-time remote Customer Experience Engineer will manage complex technical issues for enterprise customers, including deployment failures and connectivity problems, while contributing to customer-facing tooling and diagnostics.
Key responsibilities
Own customer cases end-to-end, performing triage, root-cause analysis, and resolution across various platforms including Kubernetes and AWS/GCP/Azure Contribute to customer-facing tooling and small product fixes, transforming casework patterns into reusable diagnostics and templates Lead customer calls and screen shares, effectively communicating findings to both engineers and managers Required qualifications 2+ years in a customer-facing engineering, DevOps, SRE, or platform role, or equivalent experience from internships or projects Hands-on experience with Kubernetes, ECS, Docker, and at least one major cloud platform (AWS, GCP, or Azure) Solid understanding of CI/CD concepts and Linux/networking fundamentals Proficiency in scripting languages such as Python, Node.js, or Bash, with coding experience sufficient to read and modify source code Ability to communicate clearly and effectively in both written and verbal formats during customer interactions
Experience: 5 years required