Come as you are. Everyone is welcome here. Diversity & Inclusion are at our core. Far above any technical competence, we value respect, openness, and trusted collaboration. We do not tolerate intolerance.
About Enartia (part of team.blue)
- Enartia comprises Papaki and Top.Host, recognised leaders in the GR domain registration and web hosting services in Greece.
- We operate in a fully remote setup, offering you the freedom to work from home.
- Our vision is to make online business simpler by empowering companies, mainly SMEs, SoHos, and freelancers, with WOW online solutions.
- We utilise the power of the Internet to make daily life easier and more productive for everyone through innovative, reliable, and friendly services.
- We provide top-quality services to our customers, and at the same time, aim to create innovation and change.
Job Overview
- We are looking for a 1st Level Support Specialist who will provide customer support through tickets, phone, and chat.
- Consult customers on how to improve their services and forward client feedback and their concerns so that services can be improved.
Responsibilities
- Provide technical support for Hosting, Domain, and related services through tickets/chat/phone
- Provide support for Entry Level Sales and Billing Requests
- Report bugs to Developers
- Partial infrastructure monitoring
- Issue reporting to the Infrastructure Team and Manager
- Handling cross-selling / up-selling
- Consult Customers for developing their services
- Provide customer feedback to improve products, services, and customer satisfaction.
- Among other duties, periodically shall act outside basic responsibilities to help the company’s main target as well as develop within it.
Skills & Qualifications
- Provide professional and friendly customer support.
- Accuracy and efficiency when responding to incoming customer inquiries
- Willingness to confront and resolve a wide range of customer problems, from basic to advanced complexity.
- Knowledge of Linux/Windows operating systems.
- Knowledge of hosting services and domain names.
- Expertise with Plesk, Cpanel, WHM
- Familiar with common CMS (WordPress, Joomla, etc)
- Problem-solving skills.
- Self-leadership skills and ability to take initiative.
- Cooperation skills and team spirit.
- Exceptional written and verbal communication skills in Greek and English.
- Excellent time management skills
Special working Conditions
- For this role, working hours are fully remote and working in shifts.
ESG
- At team.blue, our commitment to caring for the environment and each other is at the heart of everything we do.
- Our latest impact report showcases our ongoing ESG efforts and ambitious sustainability goals.
- Interested in learning more about our