We are hiring Customer Care Advisors
Xyla (part of Acacium Group)
Homebased
Fixed Term contract ending 16th April 2027 | Full time hours
£24,785 per annum
We are hiring Customer Care Advisorsto joinXyla's mental health support teamwho provide neurodevelopmental services to support the NHS and local authorities across the UK.
In this role you will act as a key point of contact for individuals going through the ADHD or Autism assessment process, ensuring a positive experience from start to finish.
In this role, you will:
Be the first point of contact for patients enquiring about ADHD and Autism assessments, conducting screening calls and supporting patients through the booking process.
Schedule and manage appointments, liaising with clinicians and patients to gain availability.
Maintain accurate records and documentation.
Monitor pathway progress, identifying and escalating risks, delays or issues where required.
Support quality, compliance and reporting requirements through accurate data management.
What we’re looking for:
Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment.
Excellent communication and stakeholder management skills.
High attention to detail.
Experience in a customer service driven environment.
Your Benefits
Your benefits package:Our company-funded benefits package includes employer pension contributions, life assurance and healthcare benefits, designed to support your financial wellbeing.
Time to recharge:Enjoy 25 days’ annual leave plus Bank Holidays, with your holiday entitlement increasing with length of service.
Flexible benefits to support you: Choose from a range of optional benefits including private medical insurance, critical illness cover, dental insurance, a healthcare cash plan, holiday buy and sell, a gym scheme, car scheme, bike scheme, technology voucher scheme and season ticket travel loans.
Supporting your wellbeing:Access 24/7 wellbeing support for you and your immediate family, including an Employee Assistance Programme, digital wellbeing app and resources to support your mental, physical, social and financial wellbeing.
Supporting you and your family: Receive discounted neurodevelopmental assessments for you and your loved ones.
Save money every day:Enjoy instant discounts through our benefits platform on shopping, travel, entertainment, dining, lifestyle and much more.
Grow your career:You’ll have access to fully funded professional qualifications through our apprenticeship programmes, mentoring and coaching, leadership development programmes, online learning and development opportunities and the chance to build your career across our global organisation, operating across four continents
Recognition and community impact: We celebrate success through Long Service awards, exceptional performance and peer-to-peer recognition. You’ll also receive two paid volunteering days each year to support causes that matter to you.
About Acacium Group
Xyla is part of Acacium Group, a global healthcare solutions partner providing staffing, managed services and innovative delivery models across the healthcare, social care and the life sciences industries. We are a business with scale and leading digital capabilities, with a vision to be the leading global healthcare solutions partner.
We are powered by our people and leading digital capabilities, working with our partners to improve access to healthcare and deliver better outcomes. Our values – Putting People First, Always by Your Side and Driven by Excellence – guide everything we do.
Join us and play a key role in shaping the future of society and improving people’s lives.
Inclusion and accessibility
We are committed to creating a truly inclusive and diverse workplace where everyone feels valued, respected, and able to thrive. As an age-friendly and disability-confident employer, we welcome applications from people of all backgrounds, communities and ages, recognising unique skills, experience and perspectives individuals bring at every stage of their career. Guided by our core value of Putting People First, we are committed to fostering an inclusive culture and will consider flexible working options and reasonable adjustments wherever possible to suit individual needs.
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