ABOUT SINCH
Sinch’s vision is to connect every business with every customer, everywhere in
the world. More than 200,000 businesses — including Google, Uber, Paypal, Visa,
Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power
engaging customer experiences through mobile messaging, voice, and email.
Whether you need to verify users or craft omnichannel campaigns, Sinch makes it
easy. Our AI-infused Super Network, APIs, and applications ensure you can
connect with your customers reliably and securely, at every step of their
journey.
At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”.
These values are our foundation!
DESCRIPTION
As Program Manager II, you will oversee multiple complex emergency services
technical projects and initiatives that drive product development and technical
innovation. You will work closely with network planning teams, product
management, and other stakeholders to ensure programs are delivered on time,
meet quality standards, and align with business goals. This role requires strong
program management expertise combined with a solid understanding of emergency
services operations and NG911.
Key Responsibilities:
Lead and coordinate multiple projects supporting 911, NG911, public safety,
telecommunications, or emergency services programs.
Demonstrated experience leading projects to deliver complex technical
programs within scope, schedule, and budget
Develop and maintain detailed program plans, including timelines, milestones,
resources, and dependencies
Identify, track, and mitigate program risks and issues, escalating when
necessary to maintain program health
Experience working with Public Safety Answering Points (PSAPs), emergency
communications centers, state and local government agencies, or
telecommunications providers.
Facilitate cross-functional collaboration between network planning, product
management, network operations centers, and other teams to ensure alignment
and successful delivery
Monitor and report program progress, metrics, and status to senior leadership
and stakeholders
Drive continuous improvement of program management processes within the
engineering organization
Support capacity planning, resource allocation, and prioritization across
emergency services projects
REQUIREMENTS
Minimum of 2 years of related experience; or an advanced degree without
experience; or equivalent work experience.
Strong understanding of E911 and Next Generation 911 (NG911) technologies and
services.
Knowledge of ESINets, SIP-based communications, call routing, emergency call
delivery, and related telecommunications infrastructure.
Familiarity with NENA standards, FCC regulations, and public safety industry
best practices.
Understanding of carrier, CLEC, ILEC, wireless, VoIP, call flows and
emergency services environments.
Ability to interpret technical documentation and communicate technical
concepts to non-technical stakeholders.
Excellent communication and stakeholder management skills, able to work with
technical and non-technical teams
Experience with program management tools (MS Project, Click Up or similar)
Ability to manage competing priorities and lead through influence in a
fast-paced environment
This role is primarily remote, but candidates must reside near one of our hub
locations for occasional collaboration: Atlanta, GA; Chicago, IL; San Antonio,
TX; Denver, CO; Seattle, WA
OUR HIRING PROCESS
We are committed to ensuring a recruitment process that is fair, objective,
consistent, and inclusive. Our approach includes structured, competency-based
interviews designed to evaluate your skills, experience, and qualifications
relevant to the role. At times, we may include a data-driven assessment to
enhance our hiring success and identify candidates likely to excel.
We believe in a two-way process and encourage you to ask questions throughout
the journey. If this role isn't what you're looking for, please explore the
other opportunities listed on our career page: https://www.sinch.com/careers/
[https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.sinch.com%2Fcareers%2F&data=05%7C02%7CMartin.Grannen%40sinch.com%7C91953d8549f24a66c93c08dcddb6f1fc%7C3b518aae89214a7b8497619d756ce20e%7C0%7C0%7C638629025025905624%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=ZZaRt1s71%2Bp8ojRLPAKot%2Bwjt6wyReK01M6JUXI3gFg%3D&reserved=0].
No matter who you are, we hope you find an exciting path forward - hopefully
with us!
Benefits
STAY HEALTHY: We offer comprehensive market competitive medical, dental, and
vision plans. A variety of supplemental plans are also provided to meet your
individual needs including access to telehealth for all participants.
CARE FOR YOURSELF: Take advantage of our free virtual counselling resources
through our global Employee Assistance Program. Your mental health is as
important as your physical health.
SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k)
options including an employer match for all participants.
TAKE A BREAK: Enjoy a generous paid time off program. We value balance and
understand that performance at work requires time to rest at home and/or
rejuvenate on vacation.
PUT FAMILY FIRST: We know that families can be built in a variety of ways;
therefore, we offer paid parental leave and family planning support.
WORK WHEREVER: Our flexible remote work offerings allow you to work wherever
you are the most productive and successful. It is what you do, not where you
work, that matters.
MAKE AN IMPACT: Support betterment in your community and beyond by taking
paid time off to support a volunteer program of your choice.
TREAT YOURSELF: We offer discounts on retail, entertainment and more through
our Reward+ program.
The annual starting salary for this position is between $75,200 - $100,000.
Factors which may affect starting pay within this range may include
geography/market, skills, education, experience, and other qualifications. This
role will be accepting applications until September 22, 2026 at a minimum.
Please note that the application timeline may be flexible to accommodate a
comprehensive candidate evaluation.