Randstad is seeking a
Customer and Community Liaison
for our global power management client working remotely from the Northern Indiana or Southern Michigan area.
Pay:
$38.00-41.00/ hour W2
Location
: Must reside in Northern IN or Southern MI for consideration
Length:
6 month contract with possible extension or hire
Role Overview
As a Customer and Community Liaison, you will serve as the trusted primary advocate and main point of contact for landowners and local community members during power transmission projects. Operating across Indiana up to the Michigan border, you will bridge the gap between property owners and internal project teams, ensuring clear communication, prompt issue resolution, and strong community relationships throughout every phase of project development.
Responsibilities
Build Landowner Trust:
Serve as the primary point of contact for assigned landowners, delivering responsive, empathetic, and tailored support across all project phases—from easement acquisition through construction and restoration.
Engage the Community:
Represent the company at public open houses, community meetings, and local stakeholder briefings, fostering positive relationships with agricultural groups, civic leaders, and local businesses.
Resolve Issues Proactively:
Listen to property-specific concerns, document interactions, and collaborate cross-functionally with engineering, right-of-way, legal, and construction teams to ensure timely follow-up on all commitments.
Translate Technical Concepts:
Explain complex infrastructure, environmental, and property-related information in clear, understandable language to build confidence and alignment with landowners.
Mitigate Project Risks:
Track community feedback and emerging concerns, escalating key risks to project leadership while maintaining complete professionalism and discretion on sensitive matters.
Qualifications
Bachelor’s degree in Communications, Public Relations, Public Affairs, Business, Agriculture, Community Development, or a related field (or equivalent practical experience), plus
3+ years
of experience in stakeholder engagement, community relations, customer service, outreach, or real estate/right-of-way coordination.
Exceptional verbal and written communication abilities, including strong public speaking skills and a proven track record of explaining complex technical topics clearly.
Demonstrated ability to navigate sensitive issues, defuse tension, and coordinate cross-functional responses with attention to detail.
Strong project coordination skills with proficiency in Microsoft Office tools.
Valid driver’s license and access to a reliable personal vehicle for frequent day travel across the Indiana/Michigan territory, including field visits to private properties, construction sites, and occasional evening community meetings (no overnight travel required).
Nice-to-haves:
Experience in the electric utility, energy, agriculture, infrastructure, or construction sectors.
Familiarity with transmission project development, easement acquisition, right-of-way practices, or property-related issues.
Experience actively engaging with rural communities and agricultural stakeholders (such as local Farm Bureaus or Chambers of Commerce).
Working knowledge of CRM or stakeholder tracking systems.
Benefits & Career Growth
At Randstad, we value the health and well-being of our talent. After 90 days of continuous assignment, you will become eligible for a comprehensive benefits package, including:
Medical Insurance
Dental Coverage
Vision Plans
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.