The CRM Solution Architect is responsible for designing, governing, and
optimizing CRM solutions across the enterprise. The CRM Solution
Architect ensures that CRM platform and integration capabilities are used
effectively to support business operations, technology strategy, and
organizational objectives. The CRM Solution Architect is responsible for
solution design, data modeling, integration strategies, and technical governance
while supporting the Salesforce Center of Excellence (CoE) and enforcing a
disciplined Software Development Life Cycle (SDLC). The CRM Solution
Architect partners with IT, business units, and external vendors to ensure
high-quality and compliant CRM solutions.
This position is full-time remote and required to reside in North Carolina. Some
travel for onsite meetings to the Home Office may be required.
Responsibilities & Duties-
Design and Maintain Enterprise CRM Solutions
Develop and maintain the Salesforce solution architecture, including data
models, integration patterns, declarative automation, and security structures
Ensure solution designs align with enterprise architecture principles,
compliance requirements, and performance best practices
Evaluate new Salesforce features, AppExchange solutions, and emerging
technologies to enhance operational efficiency
Support the Salesforce CoE
Apply and uphold governance standards, design patterns, documentation
practices, naming conventions, and release processes
Participate in the CoE operating model, assisting with backlog
prioritization, SDLC reviews, and architectural quality assurance
Ensure consistency and stability across multiple projects, internal teams,
and vendor-supported initiatives
Create and maintain high-quality architecture documentation, including
conceptual and logical diagrams, integration patterns, data models,
functional specifications, non-functional requirements, and reusable
reference templates
Align Technology and Business Strategy
Partner with IT, Operations, and business leadership to translate business
needs into scalable and maintainable CRM solutions
Participate in planning sessions to support long-term enhancements,
modernization, and platform expansion
Identify solution risks, provide mitigation strategies, and support
investment planning
Design and Govern System Integrations
Develop integration requirements and patterns for Salesforce, telephony
platforms, data systems, and enterprise applications
Collaborate with engineers, developers, and data teams to ensure integration,
reliability, consistency, and maintainability
Oversee API usage, error handling practices, and data flow diagrams to
support seamless operational processes
Optimize Platform Performance and Reliability
Conduct performance assessments of flows, Apex, integrations, and data
structures
Recommend and implement optimization strategies to improve stability, data
quality, and system performance
Support modernization initiatives related to cloud adoption, automation,
artificial intelligence, and digital engagement
Technical Expertise and Enablement
Serve as a technical resource and escalation point for complex solution
designs, integration issues, performance concerns, and cross-system
architectural challenges
Provide guidance on architectural frameworks, secure design principles, data
modeling practices, and CRM platform best practices across both declarative
and programmatic components
Conduct design reviews to ensure solutions align with architectural
standards, compliance requirements, and system performance expectations
Share specialized knowledge with team members to support skill development,
architectural consistency, and solution quality—without supervising or
directing their work
Collaborate with engineers, administrators, analysts, and data teams to
ensure technical solutions meet performance, scalability, security, and
maintainability requirements
Evaluate new CRM platform features, platform enhancements, and design
approaches; provide recommendations for improving solution robustness and
platform maturity
Communication and Collaboration
Collaborate with IT, Business Operations, Clinical Operations, Member &
Provider Services, data teams, and external vendors to ensure cohesive,
reliable, and scalable CRM solutions
Minimum Requirements-
Education & Experience
Required:
Bachelor’s degree in computer science, Business Administration, Information
Systems, or a directly related field and five (5) years of experience designing,
configuring, and implementing CRM solutions.
Relevant experience must include:
Experience designing data models, integrations, and automation within CRM
platforms.
Experience working in environments integrating CRM platforms with telephony
or contact center tools.
Experience participating in or leading Agile and SDLC processes.
Experience providing architectural guidance within project or team
environments.
Experience conducting business process modeling or data analysis.
Salesforce Certified Application Architect required.
Preferred:
Salesforce Certified Data Architect
Salesforce Certified Development Lifecycle and Deployment Architect
Salesforce Certified System Architect
Salesforce Certified Technical Architect
Salesforce Health Cloud Accredited Professional
Knowledge, Skills, & Abilities-
Advanced knowledge of Salesforce platform capabilities, including data
modeling, automation, sharing and security, and integration patterns.
Proficiency with declarative tools, Apex fundamentals, SOQL, and API
concepts.
Strong analytical, strategic thinking, planning, and problem-solving skills.
Excellent verbal and written communication skills, including the ability to
explain IT concepts and technologies to business leaders
Excellent technical writing and document design principles
Planning and organizational skills
Ability to prioritize initiatives to achieve strategic goals
Ability to manage and teach process change, conduct data analysis, and
interpret information.
High level of self-motivation and a keen attention to detail
Ability to effectively prioritize and execute tasks in a high-pressure
environment
Ability to manage and work on multiple projects at the same time
Salary Range
$$91,192-$116,270/Annually
Exact compensation will be determined based on the candidate's education,
experience, external market data and consideration of internal equity.