Leading the transformation of CRM capabilities, the full-time remote CRM Insights Director will manage the evolution of the corporate CRM system from a manual entry platform to an integrated, insights-driven data solution, while overseeing day-to-day administration and user adoption of Salesforce.com.
Key responsibilities
Lead the strategy and execution for evolving the CRM system into an embedded data solution that integrates with Legends' data ecosystem Define the long-term vision for CRM insights, focusing on reducing manual data entry through automated data flows Collaborate with cross-functional teams to implement integrations and AI tools that enhance data quality and reporting capabilities Required qualifications Minimum of 7 years of experience with Salesforce.com as an administrator, developer, or manager Proven track record in leading data or systems migration initiatives towards an integrated data ecosystem Hands-on experience with AI-based tools and some coding or scripting skills (e.g., Python, JavaScript) Strong project management skills with the ability to manage multiple priorities effectively Salesforce.com certifications (e.g., Administrator, Platform App Builder) are a plus
Experience: 7 years required