Description & RequirementsMaximus is looking to fill a Limited Service Correspondence Supervisor position.This position supports our CDC INFO program.The correspondence supervisor role specializes in supervising and evaluating customer service teams to ensure adherence to quality standards.It includes providing coaching and development opportunities, managing confidential information, and driving operational efficiency in fast-paced, deadline-oriented environments.This is a Remote and Limited Services (temporary) position.Must be available to work weekends and holidays as needed.The hours of operation are Monday - Friday 8 :00 AM - 8 :00 PM ESTEssential Duties and Responsibilities :Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as neededInterview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human ResourcesDevelop work schedules and assign duties to direct report personnel to ensure efficiencyEvaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human ResourcesDiscuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problemsEnsure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaksProvide support and identify training needs and development opportunities, through weekly coaching sessions with direct reportsPerform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basisParticipate in meetings and recommend changes to policies and proceduresAssume leadership responsibility for departmental tasks and call center activities as requiredSupport and enforce call center expectationsOversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadershipMaintain a high level of confidentiality while performing all work tasksPerform other duties as assigned by leadership.Must provide your own device / equipment :Computer or Laptop required, head set with microphone and monitor required (Tablets, iPads, and Chromebooks are not permitted.)Home Office Requirements :Hardwired internet (ethernet) connection.Internet download speed of 25mbps single upload or higher required (you can test this by going to www.speedtst.net).Private work area and adequate power source.Video calls may be requested on occasion.Proper background and attire is required.Windows or Mac (Tablets, iPads, and Chromebooks are not permitted.)OS for Windows - Windows 10 or Windows 11OS for Mac - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)Minimum RequirementsBachelor's degree in related field.3-5 years of relevant professional experience required.Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.EEO StatementMaximus is an equal opportunity employer.We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.Pay TransparencyMaximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.Annual salary is just one component of Maximus's total compensation package.Other rewards may include short- and long-term incentives as well as program-specific awards.Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off.Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience.An applicant's salary history will not be used in determining compensation.Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.AccommodationsMaximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment.If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccommodations@maximus.com.Minimum Salary44,000.00Maximum Salary50,000.00.