Copier Service Technician

Location Type

Full Remote

The Copier Service Technician I is responsible for maintaining, servicing, and repairing copier equipment at clients’ sites in a timely, high quality, and cost-effective manner.
ESSENTIAL FUNCTIONS:

• Troubleshoot, diagnose, and resolve maintenance and repair issues at clients’ locations within a designated territory using diagnostic tools, services aids, and product manuals.
• Ensure a high level of client satisfaction by meeting clients’ needs in a courteous, timely, and cost-effective manner.
• Manage and maintain accurate inventory for tools, parts, and supplies in vehicle stock; participate in semiannual physical inventory and occasional spot checks.
• Meet established metrics and benchmarks and comply with procedures and expectations as outlined in the Field Service Manual.
• Complete technical training on all new equipment as assigned.
• Maintain current technical knowledge and continuously work to expand knowledge of new technology and equipment.
• Represent Marco in a professional manner at all times by maintaining a professional appearance and adhering to the Copier Field Service dress code.
• Accurately maintain and comply with documentation and service procedures in a timely basis to include time entry process and dispatching and closing service calls using Remote Tech.
• Attend required company and departmental meetings.
• Act in accordance with Marco policies and procedures as set forth in the Employee Handbook.
• Perform other related duties as assigned.

QUALIFICATIONS:

• High School diploma and two years of relevant experience; or equivalent combination of education and experience.
• An associate degree preferred.
• Sharp, Canon, HP and/or Konica direct service experience preferred.
• Valid Driver’s License, proof of personal insurance, and an acceptable driving record.

REQUIRED SKILLS:

• Proficiency with business collaboration tools such as MS Office applications, Outlook and company and client specific programs.
• Demonstrate attention to detail.
• Strong communication skills in working with technical and non-technical people, and the ability to develop and maintain collaborative relations among all levels of an organization.
• Strong ability to exercise independent judgment.
• Identify and resolve problems in a timely manner; Gather and analyze information skillfully; Work well in group problem solving situations.
• Balance team and individual responsibilities; Exhibit objectivity and openness to others' views; Give and welcome feedback;
• Contribute to building a positive team spirit; Put success of team above own interests; Able to build morale and group commitments to goals and objectives; Support everyone's efforts to succeed.
• Cost Conscious - Conserve organizational resources.
• Treat people with respect; Work with integrity and ethically; Uphold organizational values.
• Follow policies and procedures; Complete administrative tasks correctly and on time; Support organization's goals and values.
• Demonstrate accuracy and thoroughness; Look for ways to improve and promote quality; Apply feedback to improve performance; Monitor own work to ensure quality.
• Meet productivity standards; Complete work in timely manner; Strive to increase productivity; Work quickly.
• Observe safety and security procedures; Report potentially unsafe conditions; Use equipment and materials properly.
• Adapt to changes in the work environment; Change approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Follow instructions, respond to management direction; Take responsibility for own actions; Commit to long hours of work when necessary to reach goals; Complete tasks on time or notifies appropriate person with an alternate plan.

Pay Range: $20.30-$30.50 hourly

The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. For detailed information about our benefits, please visit our careers page at www.marconet.com/careers.

Application Deadline: Applications are continuously accepted until the position has been filled.

About Marco Technologies

We make business technology Simple. Secure. Better. We do it all -- from hosted/cloud services, copiers/printers, managed services, phone systems, document management, business IT services and audio/video systems. We are an organization with strong partnerships between sales and service. We have hundreds of sales professionals, engineers, and technicians ready to fix any and all customer problems. With over 50 years in the industry, Marco has a Gold Standard Culture with a focus on employee engagement, client satisfaction, vendor partnerships, and community partnership. Whether you are early in your career ready for an exciting opportunity, or an experienced professional eager to elevate your skills with a Print & IT services and consulting industry leader, then you have come to the right spot. Join our growing team. You won’t regret it.

EEO Statement

Equal Opportunity Employer /AA Employer/Minorities/Women/Protected Veterans/Individuals with Disabilities

Locations

Fenton, MO, USA

Compensation Details

$20.30-$30.50 hourly

Compensation Statement

The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. For detailed information about our benefits, please visit our careers page at www.marconet.com/careers.

High school diploma and two years of relevant experience or equivalent; valid driver's license, proof of personal insurance, acceptable driving record; proficiency with MS Office, Outlook, and company/client programs.

Key Responsibilities

• troubleshooting copier issues
• repairing equipment
• maintaining inventory

Skills & Tools

Microsoft Office, Microsoft Outlook, Remote Tech

Job Details

• Category: Skilled Trades - Maintenance and Repair
• Seniority: Entry Level
• Commitment: Full Time
• Workplace: Remote — Fenton, Missouri, United States
• Salary: USD 42,224 – 63,440 / year
• Languages: English

About Marco Technologies LLC

A business technology company providing print, IT, and managed services. — Industry: Information Technology