HealthPartners is looking to hire a Patient Financial Services Operations
Coordinator to join our team! Come join us as a Partner for Good and help us
make an impact on the care and experience that our patients and their families
receive every day.
Position Summary:
The Patient Financial Services Operations Coordinator plays a key role in
supporting revenue cycle operations through workflow optimization, system build
support, operational documentation management, and regulatory and payer
research. In partnership with leadership, frontline teams, and Compliance, this
role advances efficient, compliant processes and supports initiatives designed
to strengthen operational performance across all service areas.
Work Schedule:
Remote; 1.0 FTE/40 hours weekly - 7:00 a.m. to 3:30 p.m. or 8:00 a.m. to 4:30
p.m.
Required Qualifications:
Education, Experience or Equivalent Combination:
Bachelor’s degree in Healthcare Management, Business/Finance Administration,
or related field.
Minimum of two (2) years of recent healthcare experience in areas such as
care delivery, revenue cycle, financial analysis, or related functions.
In lieu of a degree, five (5) years of recent experience in healthcare
billing, revenue cycle, medical insurance, and/or financial analysis may be
considered.
Knowledge, Skills, and Abilities:
Project Management
Demonstrated ability to lead and manage small to medium-scale initiatives
within patient financial services.
Skilled in coordinating resources, timelines, and deliverables to achieve
operational and financial objectives.
Technical Proficiency
Advanced use of Microsoft Office Suite (Outlook, Word, Excel, Visio, Teams,
PowerPoint) and comparable applications to support reporting, analysis, and
communication.
Independent & Proactive Work Style
Self-motivated with the ability to work independently, take initiative, and
drive process improvements in a dynamic healthcare environment.
Analytical & Results-Oriented
Strong critical thinking and problem-solving skills with a focus on
achieving measurable outcomes in patient financial operations.
Ability to identify inefficiencies and recommend solutions that enhance
revenue cycle performance.
Multitasking & Time Management
Proven capacity to manage multiple priorities and deliverables
simultaneously while meeting strict deadlines.
Skilled at balancing competing operational and financial demands.
Organizational Excellence
Exceptional organizational skills with the ability to prioritize workload
and streamline processes for efficiency.
Communication Skills
Effective and accurate written and verbal communication skills, with the
ability to present complex financial and operational information clearly to
diverse stakeholders.
Customer Service & Team Collaboration
Strong interpersonal skills with a focus on patient-centered service,
collaboration, and teamwork.
Professional attitude with commitment to fostering a positive and
productive work environment.
Preferred Qualifications:
Education, Experience or Equivalent Combination:
Bachelor’s degree in Healthcare Management, Business/Finance Administration,
or related field.
In lieu of a degree, six (6) or more years of recent experience in healthcare
billing, revenue cycle, medical insurance, and/or financial analysis may be
considered.
Minimum of two (2) years of working knowledge and hands-on experience with
HealthPartners software and/or healthcare systems, including Epic modules
(Cadence, Prelude, Resolute), OnBase, or comparable applications.
Licensure/ Registration/ Certification:
Healthcare Financial Management Association (HFMA) – Certified Revenue Cycle
Representative (CRCR) credential strongly preferred, demonstrating expertise
in revenue cycle operations and financial management practices.
Benefits:
HealthPartners offers a competitive benefits package (for eligible positions)
that includes medical insurance, dental insurance, a retirement program, time
away from work, insurance options, tuition reimbursement, an employee assistance
program, and much more!