Job Description:
• Support sales and operational efforts for Exchange programs by working closely with teammates and International Representatives
• Run and analyze regular reports to support International Representative performance management
• Review high volumes of data for accuracy
• Review annual compliance documents for accuracy
• Review integrity and completeness of participant data
• Update system data for participant and program contacts
• Provide customer service to International Representatives by answering a high volume of email inquiries promptly
• Troubleshoot problems related to systems, program regulations, financial statements, program applications, placements, and other issues
• Take on new projects and operational duties assigned by sales and operational teams
• Serve as a liaison with International Sales, Participant Services, Host Relations, and other CIEE departments
Requirements:
• Minimum of one year of customer service and administrative experience
• Post-secondary degree
• Very strong attention to detail when reviewing data and written documents
• Ability to take initiative and maintain flexibility with job duties
• Highly proficient in Microsoft Outlook, Excel, and Word
• Comfortable learning new technology
• Team-oriented approach and ability to see the big picture
• Excellent organizational and time-management skills
• Excellent interpersonal and communication skills
• Ability to maintain a professional demeanor in a busy environment and meet tight deadlines
• Energetic with a strong work ethic
• International work or study abroad experience strongly preferred
• Ability to work across cultures
• Commitment to CIEE’s core values and mission
• Must undergo background check, reference check, and education and employment verification as conditions of employment
Benefits:
• Fast-paced, international, and collaborative team environment
• Opportunity to contribute to CIEE’s nonprofit mission of advancing international exchange and study abroad
• Background check, reference check, and education and employment verification conducted as conditions of employment