This is a Fully Remote Job
About Our Client:
The organization operates within the education sector, focusing on supporting potential students through the enrollment process. It addresses the challenge of connecting prospective students with the appropriate enrollment services to facilitate access to educational opportunities.
About the Opportunity:
The CONTACT CENTER AGENT role serves as the initial point of contact for individuals interested in attending the institution's colleges. This position is responsible for qualifying potential student inquiries and directing them to admissions consultants, thereby contributing to the overall enrollment process and helping prospective students achieve their education goals.
Responsibilities:
Make outgoing and receive incoming calls from individuals interested in attending the colleges
Qualify callers and transfer them to an Admissions Consultant
Generate excitement and build rapport with potential students
Meet productivity metrics
Utilize an auto-dialing system to accurately track and report calls
Perform additional responsibilities aligned with the role as needed
Requirements:
High school diploma or GED preferred
Call center experience preferred but not required
Ability to lift 15 pounds
Upbeat, energetic, and competitive attitude
Excellent attendance record
Strong communication skills
Previous dialer experience is a plus
Strong customer service skills
Ability to work independently and meet deadlines
Ability to work collaboratively in team settings
Strong organizational skills and attention to detail
Computer literacy, including proficiency with Microsoft Word, Excel, and Outlook
Availability to work occasional evenings and weekends
Pay Range and Compensation Package:
The pay range and compensation package for this role will be determined based on the candidate's experience, skills, and other relevant factors.
Equal Opportunity Statement:
Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.