This is a Fully Remote Job
About Our Client:
The organization operates within the legal services support sector, addressing the challenge of connecting individuals seeking legal assistance with appropriate resources. It facilitates access to legal help by managing communications and directing clients effectively, impacting customer experience and service delivery at scale.
About the Opportunity:
The CONTACT CENTER AGENT role is crucial for serving as the initial contact point for individuals seeking legal support. This position is responsible for engaging clients through multiple communication channels, understanding their needs, and guiding them to appropriate legal services. The role significantly contributes to client satisfaction and operational efficiency within the program.
Responsibilities:
Deliver customer service via phone, chat, and text
Use active listening to assess consumer situations and guide them to suitable legal solutions
Address customer concerns and provide timely solutions
Maintain professionalism and a customer-focused approach
Accurately enter and update customer data
Meet performance goals including response times and satisfaction metrics
Manage high call volumes while maintaining quality
Collaborate with team members to support contact center procedures
Requirements:
Experience in collections, customer service, inside sales, or telemarketing preferred
Proven ability to meet or exceed sales or conversion targets in customer-facing roles
Strong oral and written communication skills
Self-motivated and able to thrive in goal-driven environments
Skilled in problem-solving, multitasking, and prioritization under time constraints
Interpersonal skills to manage customer interactions professionally
Access to reliable internet and required computer equipment
Typing speed of at least 35 words per minute with accuracy
Customer-oriented mindset with a focus on continuous improvement
Full-time availability including both weekend days
Pay Range and Compensation Package:
Starting at $16.25 per hour plus potential bi-weekly bonus based on performance and conversions
Benefits & Perks:
Three weeks paid time off
Twelve weeks paid parental leave
Comprehensive medical, dental, and vision insurance
401(k) retirement savings plan
Wellness initiatives and employee assistance program
Rewards and recognition programs
Career development opportunities
Equal Opportunity Statement:
Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.