Job Description
Gordian (www.gordian.com) is the leader in facility and construction cost data,
software and services for all phases of the building lifecycle. A pioneer of Job
Order Contracting, Gordian’s solutions also include proprietary RSMeans data and
Facility Intelligence Solutions. From planning to design, procurement,
construction and operations, Gordian’s solutions help clients maximize
efficiency, optimize cost savings and increase building quality.
Gordian is looking for an Account Manager who demonstrates professionalism,
construction knowledge, and delivers results through their expertise while using
Gordian’s extraordinary construction data and software. Primary responsibility
for Gordian Senior Account Managers is to provide support, training, for
products and services centered around Job Order Contracting (JOC) for clients in
a specific geographic area.
JOC is a procurement method and construction process that helps federal, state
and local governments, schools, hospitals, higher education institutions and
others maximize efficiency, optimize cost savings, and increase construction
quality.
Location: Charleston, SC
Primary Responsibilities:
• Manage assigned account(s); develop positive working relationships with all
customers and construction contractors.
• Serve as subject matter expert of construction contracts, proposals and
operations to drive client retention, renewals, upsells and client satisfaction
• Oversight of project support including scope development, material take-offs
from plans and specifications, proposal review, and construction management
• Work closely with and manage Account Managers on day-to-day operational
processes including, but not limited to contract renewals, prepare and maintain
schedules to accomplish procurement objectives, troubleshooting, provide
software training to client and contractor staff
• Identify root cause of customer success and failures alongside Account
Managers and drive requirements for process enhancement and development as
needed
• Partner with internal cross-functional teams to understand customer goals and
key performance metrics and exceed those goals yearly.
• Provide input on new processes and workflow as needed
• Focus on ensuring we maintain superior customer service levels,
operational excellence and strategic insight.
• Work closely with Finance on billing setup and invoicing
• Hiring and developing staff to include the setting of objectives and
performance reviews.
• Provide coaching and guidance to team members about every aspect of
their assignments
• Participate in Budget development and management, revenue forecasting,
and periodic updates and management of profit and loss
• Work with Sales and Business Operations team to develop annual program usage
and benchmark report
• Deliver program review to client’s senior management
• Assist sales team in discovering business opportunities outside of Job
Order Contracting
Experience Requirements
• Bachelor’s degree preferred in appropriate field of study or equivalent work
experience.
3+ years of construction procurement, construction management, or general
contracting related experience related to healthcare construction and
construction management
• Knowledge of key concepts including plans, deliverables, scope and tasks
• Confident communication skills and demonstrated ability to work
collaboratively with all levels of internal and external organizations.
• A focus on relationships, able to gain trust through communication,
expectation setting and completion of planned deliverables.
• Sound decision making, analytical and organizational skills in a fast-paced
environment; a consultative approach to managing complex client relationships.
• Ability to prioritize multiple responsibilities, balancing client deliverables
on multiple projects as well as internal obligations.
• Working knowledge and experience in the preparation and process of
construction bid documents.
• The ability to communicate effectively with team members and across the
organization.
• Experience identifying client or staffing issues and the ability to create
effective solutions as well as the knowledge of when to escalate.
• A valid US driver’s license - This is a remote role, however the candidate
should have ability to travel 50-70% of the time within assigned geographic area
(South Carolina).
Fortive Corporation Overview
Fortive’s essential technology makes the world stronger, safer, and smarter. We
accelerate transformation across a broad range of applications including
environmental, health and safety compliance, industrial condition monitoring,
next-generation product design, and healthcare safety solutions.
We are a global industrial technology innovator with a startup spirit. Our
forward-looking companies lead the way in software-powered workflow solutions,
data-driven intelligence, AI-powered automation, and other disruptive
technologies. We’re a force for progress, working alongside our customers and
partners to solve challenges on a global scale, from workplace safety in the
most demanding conditions to groundbreaking sustainability solutions.
We are a diverse team 17,000 strong, united by a dynamic, inclusive culture and
energized by limitless learning and growth. We use the proven Fortive Business
System (FBS) to accelerate our positive impact.
At Fortive, we believe in you. We believe in your potential—your ability to
learn, grow, and make a difference.
At Fortive, we believe in us. We believe in the power of people working together
to solve problems no one could solve alone.
At Fortive, we believe in growth. We’re honest about what’s working and what
isn’t, and we never stop improving and innovating.
Fortive: For you, for us, for growth.
About Gordian
Gordian is the world’s leading provider of facility and construction cost data,
software and services for all phases of the building lifecycle. A pioneer of Job
Order Contracting (JOC), Gordian’s offerings also include our proprietary
RSMeans data and Sightlines Facility Intelligence solutions. From planning to
design, procurement, construction and operations, Gordian’s solutions help
clients maximize efficiency, optimize cost savings and increase building
quality. Gordian is a part of the international business group Fortive, with
26,000 people employed worldwide.We offer an excellent benefits package
including medical, dental, vision, life and LTD insurance, HSA, and a 401(k)
retirement plan. EOE/AA/M/F/Vets/Disabled.
We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive
Companies are proud to be equal opportunity employers. We value and encourage
diversity and solicit applications from all qualified applicants without regard
to race, color, national origin, religion, sex, age, marital status, disability,
veteran status, sexual orientation, gender identity or expression, or other
characteristics protected by law. Fortive and all Fortive Companies are also
committed to providing reasonable accommodations for applicants with
disabilities. Individuals who need a reasonable accommodation because of a
disability for any part of the employment application process, please contact us
at applyassistance@fortive.com.
Bonus or Equity
This position is also eligible for bonus as part of the total compensation
package.
Fortive Corporation Overview
Fortive's essential technology makes the world safer and more productive. We
accelerate transformation in high-impact fields like workplace safety, build
environments, and healthcare.
We are a global industrial technology innovator with a startup spirit. Our
forward-looking companies lead the way in healthcare sterilization, industrial
safety, predictive maintenance, and other mission-critical solutions. We're a
force for progress, working alongside our customers and partners to solve
challenges on a global scale, from workplace safety in the most demanding
conditions to advanced technologies that help providers focus on exceptional
patient care.
We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and
energized by limitless learning and growth. We use the proven Fortive Business
System (FBS) to accelerate our positive impact.
At Fortive, we believe in you. We believe in your potential—your ability to
learn, grow, and make a difference.
At Fortive, we believe in us. We believe in the power of people working together
to solve problems no one could solve alone.
At Fortive, we believe in growth. We're honest about what's working and what
isn't, and we never stop improving and innovating.
Fortive: For you, for us, for growth.
About Gordian
Gordian is the world’s leading provider of facility and construction cost data,
software and services for all phases of the building lifecycle. A pioneer of Job
Order Contracting (JOC), Gordian’s offerings also include our proprietary
RSMeans data and Sightlines Facility Intelligence solutions. From planning to
design, procurement, construction and operations, Gordian’s solutions help
clients maximize efficiency, optimize cost savings and increase building
quality. Gordian is a part of the international business group Fortive, with
26,000 people employed worldwide.We offer an excellent benefits package
including medical, dental, vision, life and LTD insurance, HSA, and a 401(k)
retirement plan. EOE/AA/M/F/Vets/Disabled.
We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive
Companies are proud to be equal opportunity employers. We value and encourage
diversity and solicit applications from all qualified applicants without regard
to race, color, national origin, religion, sex, age, marital status, disability,
veteran status, sexual orientation, gender identity or expression, or other
characteristics protected by law. Fortive and all Fortive Companies are also
committed to providing reasonable accommodations for applicants with
disabilities. Individuals who need a reasonable accommodation because of a
disability for any part of the employment application process, please contact us
at applyassistance@fortive.com.
Bonus or Equity
This position is also eligible for bonus as part of the total compensation
package.
Fortive Corporation Overview
Fortive’s essential technology makes the world stronger, safer, and smarter. We
accelerate transformation across a broad range of applications including
environmental, health and safety compliance, industrial condition monitoring,
next-generation product design, and healthcare safety solutions.
We are a global industrial technology innovator with a startup spirit. Our
forward-looking companies lead the way in software-powered workflow solutions,
data-driven intelligence, AI-powered automation, and other disruptive
technologies. We’re a force for progress, working alongside our customers and
partners to solve challenges on a global scale, from workplace safety in the
most demanding conditions to groundbreaking sustainability solutions.
We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and
energized by limitless learning and growth. We use the proven Fortive Business
System (FBS) to accelerate our positive impact.
At Fortive, we believe in you. We believe in your potential—your ability to
learn, grow, and make a difference.
At Fortive, we believe in us. We believe in the power of people working together
to solve problems no one could solve alone.
At Fortive, we believe in growth. We’re honest about what’s working and what
isn’t, and we never stop improving and innovating.
Fortive: For you, for us, for growth.
About Gordian
Gordian is the world’s leading provider of facility and construction cost data,
software and services for all phases of the building lifecycle. A pioneer of Job
Order Contracting (JOC), Gordian’s offerings also include our proprietary
RSMeans data and Sightlines Facility Intelligence solutions. From planning to
design, procurement, construction and operations, Gordian’s solutions help
clients maximize efficiency, optimize cost savings and increase building
quality. Gordian is a part of the international business group Fortive, with
26,000 people employed worldwide.
We offer an excellent benefits package including medical, dental, vision, life
and LTD insurance, HSA, and a 401(k) retirement plan. EOE/AA/M/F/Vets/Disabled
We Are an Equal Opportunity Employer
Fortive Corporation and all Fortive Companies are proud to be equal opportunity
employers. We value and encourage diversity and solicit applications from all
qualified applicants without regard to race, color, national origin, religion,
sex, age, marital status, disability, veteran status, sexual orientation, gender
identity or expression, or other characteristics protected by law. Fortive and
all Fortive Companies are also committed to providing reasonable accommodations
for applicants with disabilities. Individuals who need a reasonable
accommodation because of a disability for any part of the employment application
process, please contact us at applyassistance@fortive.com.