About Onboard
Onboard by Conservice is a tech-enabled bulk internet management service built
for
multifamily and single-family rental property owners. We manage the complete
internet
program lifecycle, from ISP contracting through resident enrollment, property
management system (PMS) integration, and post-launch handoff, enabling property
owners to deliver premium connectivity amenities without the operational
complexity.
The Role
In this role, you will act as a project manager and delivery owner of bulk
internet
service implementations. You will serve as a trusted connectivity advisor to
property
owners, executive stakeholders, and site teams. You will leverage administrative
support, ISP partner management, and cross-functional collaboration to drive
project
timelines, enforce scope boundaries, and ensure successful go-live launches.
Location: United States (Remote / WFH, with infrequent travel)
Reports To: Implementation Team Lead / Director of Professional Services
Core Objectives & Responsibilities
Project Ownership: Manage multiple concurrent property implementations from
contract execution through property management system (PMS) integration,
resident communications, go-live, and Account Management handoff.
Time-to-Market Optimization: Drive internal and external stakeholders to
compress contract-to-go-live cycles, maintaining focus on predictable go-live
dates
that unlock property revenue and program value.
Task Execution & Delegation: Own the execution of backend administrative
tasks
through a mix of self-performance and delegation to administrative support
staff,
auditing admin output, verifying task completion, and remaining fully
accountable
for project quality and outcomes.
Client Leadership & Scope Protection: Serve as the authoritative internet
connectivity advisor for property leadership. Drive direct, outcome-focused
client
communications, set clear operational boundaries, and firmly prevent scope
creep or
unapproved custom requests.
Cross-Functional Alignment: Partner seamlessly with internal departments,
including Sales/Solution Consulting, Internet Provider Relations, Resident
Marketing,
and Account Management.
Data Integrity & Oversight: Ensure 100% accuracy between account records,
property level contracts, provider contracts, Salesforce records, and
internal admin
systems to achieve clean financial audits prior to project handoff.
KPI Excellence: Consistently meet or exceed core team performance metrics,
including Time-to-Launch, Go-Live Date Reliability, Post-Go-Live Handoff
Speed, Onboarding CSAT, and Communication SLAs.
Compensation & Benefits
Competitive salary and performance-based bonus
Health, dental, vision, and HSA
401(k) with company match
Basic life & AD&D coverage
PTO in accordance with the company’s current PTO plan
Holiday pay in accordance with the company’s current paid holiday schedule
Qualifications
Ideal Qualifications
2+ years of project management, customer success, or professional services
experience in Telecommunications (internet connectivity), Property
Management,
or PropTech.
Proven track record of managing high-volume, concurrent project pipelines
without
sacrificing quality or stakeholder alignment.
Demonstrated ability to speak with authority, negotiate skillfully, push
back
tactfully against demanding client requests, and manage conflict calmly.
Proficiency with project workflows, Salesforce CRM, AI workflow automation,
and
data analysis using spreadsheets (Excel/CSV charge reconciliation).
Exceptional organizational and professional communication skills.
Personal attributes: Highly motivated, proactive, driven, results-oriented,
agile,
empathic, and curious.
Bonus: Familiarity with Bulk Internet Contracts or Property Management
Systems
(PMS) such as Yardi, RealPage, AppFolio, or Entrata.
Travel: Infrequent domestic travel (5-10%) may be required for team offsites,
key
client engagements, or industry events.