The Application Analyst II is responsible for the support, administration,
configuration, and optimization of Philips Fetal Monitoring, Philips
IntelleBridge Enterprise (IBE), Philips iECG/ECG solutions, Alaris Pump
integrations, and related clinical technologies. This role provides advanced
application and device integration support, including iECG new user builds, ISP
user provisioning, workflow configuration, troubleshooting, and system
maintenance. The analyst collaborates with Clinical Operations, Physicians,
Information Technology, and Biomedical Engineering to support device
connectivity, equipment replacements, upgrades, and interoperability with the
electronic health record (EHR). The Application Analyst II serves as a subject
matter expert for supported systems, promotes operational efficiency through
technology optimization, and assists in training and supporting end users and
fellow analysts.
Responsibilities
Provide advanced support, administration, and optimization of Philips Fetal
Monitoring, Philips IntelleBridge Enterprise (IBE), and Philips iECG
applications.
Build, maintain, and support new users within Philips iECG, including
physician onboarding, profile configuration, provider mappings, reading
groups, and security access.
Configure and maintain physician ECG interpretation workflows, reading
assignments, and provider access within Philips iECG and ECG systems.
Provide ISP support, including new user setup, account provisioning, role
assignment, access management, and user maintenance.
Support Alaris Pump integrations, connectivity, workflow optimization, and
troubleshooting efforts.
Coordinate and support device swaps, replacements, upgrades, deployments, and
connectivity validation for
Philips monitoring solutions and associated clinical devices.
Partner with Biomedical Engineering on medical device lifecycle management,
implementation projects, hardware replacement activities, and issue
resolution.
Monitor and maintain interoperability between clinical devices, middleware
platforms, interfaces, and the electronic health record.
Perform testing, validation, implementation, and support of software
upgrades, hardware deployments, interfaces, and device integration projects.
Knowledge of Epic – FDI Records, Device Build and maintenance, Workstation
(LWS) records, and integration build.
Other duties as assigned
Education
Associate's Degree - Information Technology, Business Administration, or
related field or 3 years related experience working as a licensed clinical or
certified IT professional - Required
Work Experience
3 Years - experience in IT or clinical business workflow - Required
Experience supporting clinical, ancillary, or business environments -
Required
Application system build experience required - Preferred
Travel Requirements
Travel may be required based on project go-lives and support.
Qualifications
Skills and Abilities
Essential Technical/Motor Skills
Proficiency with online devices.
Proficiency with communicating via face-to-face, audio, written
communication.
Ability to prepare for and facilitate a meeting.
Interpersonal Skills
Excellent verbal and written skills, strong interpersonal skills and the
ability to perform as a team player.
Ability to work with peers at all levels in establishing and executing
strategies for the process improvement and solution selection, installation
and implementation of computer-based solutions.
Highly focused on radical, loving service
Not afraid to think and act outside the box
Open and flexible
Able to think and act efficiently with minimal direction
A catalyst for change
Serves with HEART
Consultative
People- and relationship-oriented
Highly effective listener and communicator
Operates with strong integrity and ethics. Instills trust and honesty
Innovative and forward-thinking
Manages conflict without becoming defensive or angry
Self-reflective-knows strengths and weaknesses and self-manages effectively
Maintains a sense of humor and optimism under pressure
Essential Physical Requirements
Ability to work at a desk for a major part of the workday using an online
computer terminal and/or a personal computer and a telephone.
Ability to manipulate manuals, printed output, memos, periodicals, mail, and
written requests.
Ability to attend meetings at sites other than the normal workplace (on a
different floor or in a different building).
Essential Mental Abilities
Must possess the ability to solve problems using a high degree of logical
thought process.
Ability to make independent decisions based on the interpretation, analysis
and evaluation of changing data and conditions.
Also must be able to work on several tasks concurrently with great emphasis
on the retention of details.
Ability to switch between multiple tasks and projects.
Demonstrates a high degree of stress tolerance.
Must have the ability to retain a wide variety of knowledge about software
and hardware products.
Must be able to develop and organize short and long-range goals.
Essential Sensory Requirements
Adequate vision to read technical manuals and periodicals, memos, reports,
and other documentation and to use an online and/or personal computer
monitor.
Adequate hearing to understand verbal information and use a telephone.
Exposure to Hazards
Physical hazard of electrical shock is present when working with electrically
powered devices.
The job carries a high degree of stress stemming from the need to meet
demands and provide a customer-oriented service to the end users.
Eye and neck strain.
Other Skills and Abilities
Demonstrates the ability to function in a self-sufficient role and to accept
a great deal of responsibility.
Demonstrates a high degree of self-motivation and self-confidence resulting
in the ability to make decisions and to react to changing situations.
Mosaic Life Care is a health care system in northwest Missouri. With a vision of
transforming community health by being a life-care innovator, Mosaic places the
holistic needs of patients first by providing the right care at the right time
and place, offering high value and quality health care.
Mosaic has a wide array of benefits to meet each employee’s individual needs.
Our benefits were designed by listening to people just like you. Mosaic also
offers several perks with a focus on ensuring our employees feel valued,
including concierge services, employee lounge, wellness programs, free covered
parking, free on-site and virtual health clinics and many more. When paired with
compensation and recognition, it is what continues to make us the employer of
choice for employees at any stage of their journey.