We are sharing a full-time opportunity for an experienced Community Manager with strong expertise in customer support, online community moderation, conflict de-escalation, user engagement, and remote community operations to help build and maintain a positive, responsive, and well-managed online environment.
The role combines hands-on community moderation with customer support, proactive engagement, and cross-functional communication.
The successful candidate will manage conversations across online platforms, respond to questions and complaints, resolve conflicts professionally, surface community feedback to internal teams, and help create an active and welcoming member experience.
Key Responsibilities
Community Moderation
Monitor online communities across relevant channels
Maintain respectful and constructive community interactions
Identify and address inappropriate or disruptive behaviour
Apply moderation standards consistently
Help maintain a safe and welcoming environment for members
Customer Support
Respond promptly to user questions and support requests
Address complaints professionally and constructively
Provide clear and practical guidance
Follow up on unresolved issues where appropriate
Maintain a high standard of communication across support interactions
Conflict De-escalation
Handle tense or emotionally charged conversations professionally
De-escalate disagreements between community members
Identify the underlying issue behind escalating interactions
Communicate boundaries and expectations clearly
Help restore productive conversation after disputes
Community Engagement
Develop proactive strategies to increase community participation
Encourage constructive discussions and member interaction
Identify opportunities to strengthen engagement
Support initiatives designed to build community loyalty
Help maintain an active and positive online presence
Discord & Reddit Community Management
Manage and engage communities across platforms such as Discord and Reddit
Monitor platform-specific conversations and user behaviour
Respond appropriately to community questions and concerns
Support effective moderation across different channel formats
Adapt communication style to the expectations of each platform
Community Feedback & Insights
Gather recurring feedback from community members
Identify common questions, complaints, or user-experience issues
Share relevant insights with internal teams
Highlight emerging community trends or concerns
Support improvements based on member feedback
Written & Verbal Communication
Produce clear, friendly, and professional communications
Adapt messaging to different user situations
Explain policies or decisions without unnecessary complexity
Maintain an empathetic and constructive communication style
Represent the community function consistently across channels
Time Management & Multitasking
Manage multiple conversations and tasks simultaneously
Prioritise urgent support or moderation issues
Maintain responsiveness in a fast-paced remote environment
Organise daily workload effectively
Balance reactive support with proactive engagement activities
Cross-Functional Collaboration
Collaborate with internal teams on community-related issues
Escalate recurring problems or important member concerns
Communicate relevant context when handing issues to another team
Support coordinated responses to larger community situations
Contribute community perspectives to broader operational discussions
Ideal Profile
Proven experience in customer support
Professional experience moderating online communities
Experience managing communities on Discord, Reddit, or comparable platforms
Strong conflict-management and de-escalation skills
Excellent written and verbal communication ability
Strong interpersonal judgement
Comfortable managing sensitive or difficult user interactions
Strong time-management skills
Ability to handle multiple priorities in a remote environment
High attention to detail
Proactive and self-directed working style
Strong problem-solving ability
Adaptable and comfortable in fast-moving environments
Experience managing large-scale online communities is advantageous
Familiarity with community-management platforms and CRM tools is beneficial
Strong interest in building lasting user relationships and positive community experiences
Engagement Details
Full-time engagement
Remote
Location: Latin America
Compensation: $15–$20/hour
Work will involve customer support, community moderation, conflict de-escalation, engagement strategy, community feedback, and online platform management
Experience with Discord, Reddit, or comparable community platforms is highly relevant
Strong written communication and interpersonal judgement are central to the role
Responsibilities may involve managing multiple simultaneous user conversations and moderation situations
Project priorities, community channels, support workflows, and engagement strategies may evolve based on operational needs
Work must be completed without using confidential, proprietary, personally identifiable, or otherwise restricted information belonging to any employer, client, community member, platform, or other third party
About the Platform
This opportunity is available through 24-MAG LLC.
We connect experienced professionals with remote consulting opportunities across technical, evaluation, and project-based workstreams.
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