Note: The job is a remote job and is open to candidates in USA. Pearson is a leading education company, and they are seeking a Specialist, Product Program Manager for their School IT Services team. This role is responsible for leading cross-functional program execution to deliver complex technology services that support K–12 virtual and blended school operations.
Responsibilities
- Lead and manage multiple technical projects across the School IT Services portfolio, ensuring timely, high-quality delivery aligned to school-calendar windows (start-of-year readiness, mid-year transitions, spring testing, and year-end transition)
- Develop comprehensive project plans, including scope, schedule, resources, risks, dependencies, and milestones; partner with the Lead of School IT Services and Product Manager to translate roadmap into executable delivery plans
- Identify and mitigate program risks, resolve issues, and surface tradeoffs to stakeholders to keep delivery on track
- Ensure alignment of program and project goals with broader business objectives and strategic priorities
- Operate as the project management partner in the School IT Services 4-in-the-box pod (TPM, Product Manager, Lead of School IT Services, and GTM), driving operating cadence, decision-making, and accountability across the four functions
- Collaborate with engineering, IT operations, security, service delivery, and customer success teams to align on requirements, capacity, dependencies, and release windows
- Foster cross-team collaboration, open communication, and knowledge sharing to address dependencies and improve overall delivery efficiency
- Support the management of external vendors as needed to ensure their contributions align with program goals, timelines, and quality standards
- Communicate program status, progress, risks, and outcomes to stakeholders—including senior leadership, school leaders, and internal cross-functional partners—in a clear and concise manner
- Partner with the Lead of School IT Services, Product Manager, and GTM to support release readiness, including launch communications, training enablement, and adoption tracking, so changes land well in schools
- Establish and maintain feedback loops with schools and internal partners that feed continuous improvement
- Facilitate effective team collaboration and communication, fostering a culture of transparency and accountability
- Drive continuous improvement in project management processes, intake, prioritization, and delivery methodologies
- Establish and maintain the 4IAB operating cadence
- Maintain delivery artifacts (project plans, risk log, dashboards, status reports) that provide a single source of truth across the 4IAB and for executive stakeholders
Skills
- Bachelor's degree
- 5+ years of experience as a Technical Program Manager, Technical Project Manager, or similar role in a technology-driven environment
- Demonstrated track record of successfully delivering complex, cross-functional programs on time and within budget
- Strong project management skills, with proficiency in modern tools and methodologies (e.g., Agile, Scrum, Kanban)
- Exceptional communication, leadership, and interpersonal skills
- Strong problem-solving, organizational, and analytical abilities
- Ability to navigate and thrive in a fast-paced, dynamic environment with shifting priorities
- Experience delivering IT services or IT service management (ITSM) programs, ideally in a K–12, EdTech, SaaS, or service-oriented environment
- Familiarity with school operations and the rhythms of the K–12 school year (start-of-year readiness, testing windows, year-end transitions)
- Awareness of education compliance, privacy, and security requirements (e.g., FERPA, COPPA)
- Strong technical background with hands-on experience in software development, systems engineering, cloud technologies, or SDLC/DevOps practices
- PMP, PgMP, or other relevant project/program management certifications
Benefits
- This position is eligible to participate in an annual incentive program
- Information on benefits offered is here
Company Overview
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