- Support the day-to-day operations and maintenance of commercial solar and energy assets.
- Monitor existing solar systems using performance data, alerts, equipment history, and technical documentation.
- Investigate and troubleshoot solar system issues remotely before determining whether field service is required.
- Identify opportunities to resolve issues through remote resets, recommissioning, communication corrections, or manufacturer support.
- Determine when technician dispatch is necessary due to safety concerns, equipment failure, production loss, or limited remote visibility.
- Coordinate service activities with clients, vendors, technicians, manufacturers, and internal teams.
- Communicate technical issues, urgency, business impact, and next steps clearly to non-technical stakeholders.
- Help reduce unnecessary truck rolls while ensuring critical system issues are addressed promptly.
- Maintain accurate records of service issues, troubleshooting steps, resolutions, and follow-up actions.
- Support commercial solar projects and service coordination from issue identification through resolution.
Requirements
- At least 2 years of hands-on experience working across multiple solar or energy monitoring portals in an operations, service, asset-management, or performance-monitoring role.
- Experience with multiple platforms such as SolarEdge, Enphase, Fronius, and SMA, plus fleet aggregators or energy platforms such as EnSights, AlsoEnergy, or Stem.
- Direct experience supporting commercial assets and communicating with commercial asset owners, property management groups, or similar business stakeholders.
- Experience coordinating large-scale projects at a project-management or project-coordination level.
- Experience using a CRM or comparable structured work-management platform. Zoho is strongly preferred.
- Highly proficient spoken and written English, with clear, easily understood communication for frequent calls with clients, vendors, technicians, and internal team members.
- Strong communication skills, including the ability to explain potential technical issues, urgency, business impact, and next steps at a high level to non-technical stakeholders.
- Demonstrated judgment in deciding whether an issue requires a field dispatch or can be addressed through a remote reset, recommissioning step, communications correction, or manufacturer support.
- Hands-on experience ordering solar or electrical materials and managing manufacturer warranty and RMA processes, including documentation, replacement tracking, returns, and follow-up scheduling.
- Strong availability during the agreed schedule, excellent attention to detail, reliable follow-through, and the ability to manage multiple active priorities.
Benefits
What we Offer:
- Opportunities for growth and advancement
- HMO- Maxicare
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