Commercial Lending Systems Administrator

Job Overview

Provides day-to-day administration and support for the Commercial Lending loan origination system (LOS) and related lending applications. Responsible for maintaining system functionality, assisting users, troubleshooting issues, creating standard reports, and supporting system-related initiatives. Serves as the primary point of contact for end-user questions and operation support while ensuring system integrity and compliance requirements are maintained.

Principal Accountabilities

Contribute to the Commercial division origination goals by ensuring the LOS system is running smoothly from origination, to booking, and servicing. Work with vendors to evaluate, set up, test, implement and integrate systems as required to meet business needs. 

Represent the Bank to internal and external customers, and vendors in a courteous, professional manner in face-to-face and telephone communications. Accountable for adherence to regulatory requirements, compliance standards including but not limited to CRA and Bank Secrecy Act (BSA), quality and timeliness of departmental activities. Actively protect confidentiality of customer and account information. Demonstrate Horizon Bank’s commitment to the communities in which we serve through active involvement in local organizations and events.

Duties

• Serve as first-level System Administrator for the Commercial Loan Origination System.
• Provide day-to-day support for Commercial Lending users.
• Troubleshoot system issues and coordinate resolution with the technology team and vendors as needed.
• Monitor system performance and identify operational concerns.
• Assist in distributing standard reports and recurring management reports.
• Assist with system testing for upgrades, enhancements, and vendor releases.
• Document procedures and maintain system-related reference materials.
• Serve as a liaison between Commercial Lending and Technology teams for operational issues.
• Assist in implementation and rollout of system enhancements.
• Support data integrity and quality control initiatives.
• Participate in workflow reviews and recommend operational efficiencies.
• Assist with training users on system functionality and procedures.
• Maintain knowledge of lending regulations and policies impacting system processes.
• Perform other duties as assigned.

- Collaborate with business partners to assess and enhance workflows and procedures; maintain procedures manual for the department.
- Coordinate pre-and post-loan review and audit activities including loan review responses and exception resolution and reporting.
- Participate in ongoing skill, compliance, risk management and security training as required for the position and apply knowledge in daily tasks.
- Other duties as assigned

Qualifications & Skills

• Associates degree within a Business Systems Analysis, Information Technology, Business Administration, Finance degree program or higher.
• Minimum of 1-3 years of Commercial Lending, Loan Operations, Credit Administration, or systems support experience.
• Strong customer service and problem-solving skills.
• Strong understanding of Commercial Lending workflows.
• Experience with reporting tools and Microsoft Office applications.
• Ability to manage multiple priorities and deadlines.

Core Competencies

·         Active Listening	·         Attention to Detail
Adaptability & Flexibility	·         Problem Solving
Analytical Thinking	·         Time Management

Physical Requirements

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions in compliance with the Americans with Disabilities Act (ADA)

 

Physical Demand:	Percentage of Time:
·         Communicate with advisors, customers, vendors and managers regarding banking transactions and issues. Able to exchange accurate information with others.	90-100%
·         Able to verify identity of customers, vendors and service providers.  Able to observe actions of others to ensure safety and security of the facility.	90-100%
·         Able to grasp, move and sort forms and papers.	90-100%
·         Constantly operate a computer and other office machinery such as calculator, copy machine, fax machine, scanner, printer and telephone	90-100%
·         Able to remain stationary at a desk for long periods of time	75-100%
·         Regularly move about the office to access file cabinets, storage drawers and various office equipment	75-100%
·         Occasionally position self to reach heights between floor and 6’	<25%

Associate's degree in business systems analysis, IT, business administration, or finance; 1-3 years commercial lending or systems support experience; strong customer service and problem-solving; Microsoft Office and reporting tools proficiency.

Key Responsibilities

• administering loan systems
• supporting users
• troubleshooting issues

Skills & Tools

Microsoft Office, reporting tools

Job Details

• Category: Information Technology
• Seniority: Entry Level
• Commitment: Full Time
• Workplace: Remote — Indiana, United States
• Languages: English

About Horizon Bank

A bank providing commercial lending and banking services, committed to community involvement and regulatory compliance. — Industry: Finance