• About Our Client:
This organization operates in the financial services sector, focusing on loan management and member financial recovery. It addresses the challenge of managing delinquent loans by implementing collection strategies and loss mitigation to reduce financial losses. The organization offers services remotely and supports a broad member base through structured loan servicing.
• About the Opportunity:
The Collections/Accounts Receivable Representative plays a critical role in managing delinquent loan accounts by contacting members, negotiating repayments, and mitigating financial losses. This position ensures timely collection efforts, supports operational integrity, and contributes to maintaining the financial health of the organization.
• Responsibilities:
• Contact members via telephone, e-mail, text, and letter to identify reasons for delinquency and obtain payment.
• Document all collection activities in the loan management system.
• Exercise rights such as share offsets to recover funds.
• Identify candidates for loss mitigation assistance.
• Use skip tracing tools, including social media, to locate delinquent members.
• Notify management of unusual occurrences or potential financial losses.
• Collaborate with other collectors and management to secure payments.
• Negotiate repayment plans and document them accordingly.
• Instruct loan servicing to freeze credit limits on delinquent loans as per policy.
• Resolve over-limit credit card accounts.
• Recommend vehicle repossessions following policy timelines.
• Provide support to branches and service centers regarding delinquent payments.
• Work overtime, including nights and weekends, as needed.
• Requirements:
• Minimum 2 years of experience in collections or accounts receivable.
• Familiarity with collections software, preferably AKUVO or Temenos.
• Basic understanding of collections laws preferred.
• Strong customer service and communication skills.
• Ability to work collaboratively in a team environment.
• Bilingual Spanish-speaking preferred but not required.
• Excellent negotiation skills balancing member satisfaction and financial recovery.
• Ability to manage high workloads and meet deadlines.
• Knowledge of credit union products, services, policies, and procedures.
• Pay Range and Compensation Package:
• The starting pay range for this role is $50,000 to $55,000 annually, dependent on experience, education, and other factors.
• Benefits & Perks:
• Comprehensive medical, dental, and prescription coverage.
• 401(k) retirement plan.
• Profit sharing.
• Generous paid time off.
• Tuition assistance program.
• Employee discounts on products and services.
• Paid time off for volunteering.
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note
RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.