This is a Fully Remote Job
About Our Client:
The organization operates franchises of infusion pharmacies and clinics across the United States, serving patients with chronic and acute conditions. Since 1986, it has focused on improving patient and healthcare professional outcomes by supporting locally-owned franchise locations, particularly in underserved and secondary markets. With a network of over 100 franchised infusion pharmacies in 35 states, the program emphasizes expertise in infusion services and provides comprehensive guidance on launching, growing, and managing successful pharmacy businesses.
About the Opportunity:
The COLLECTIONS MANAGER - RCM leads reimbursement activities for multiple infusion and specialty pharmacy business units. This role is responsible for overseeing referral intake, authorizations, billing, and collections to ensure timely and compliant revenue cycle management. By cultivating strong customer service with franchise partners, payers, and patients, and developing an effective team, the Collections Manager directly impacts financial performance and regulatory compliance.
Responsibilities:
Manage multiple teams handling patient referrals, insurance benefit investigations, prior authorizations, billing, and collections, supervising up to 60 employees.
Allocate resources effectively to meet key performance indicators and assess staffing needs.
Maintain focus on exceeding financial and departmental metrics.
Conduct coaching, mentoring, and performance reviews for supervisors, and provide counseling as needed.
Monitor payroll accuracy.
Serve as an escalation point for resolving issues with franchise partners and patients.
Develop, implement, and maintain standard operating procedures within areas of responsibility.
Promote a customer service-oriented environment through training and staff support.
Audit team transactions for accuracy and compliance, identifying training needs.
Interview and select staff to build a high-performing team.
Perform additional duties as assigned.
Requirements:
Bachelor’s degree or equivalent work experience preferred.
Minimum 3-5 years of experience in home infusion therapy.
At least 5 years of management experience.
Pay Range and Compensation Package:
The salary range for this position is $64,766 - $80,957.
Benefits & Perks:
Comprehensive medical, dental, and vision insurance plans.
Flexible spending and health savings accounts.
Paid time off, personal days, and company-paid holidays.
Paid paternal leave.
Volunteerism days off.
Company-sponsored basic life insurance and long-term disability insurance, with options for voluntary life, accident, critical illness, and short-term disability insurance.
401(k) matching and tuition reimbursement.
Employee assistance programs including mental health, financial, and legal support.
Rewards programs offered by the medical carrier.
Professional development and growth opportunities.
Employee referral program.
Equal Opportunity Statement:
Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.