Veracity is a business andtechnology consultancy that specializes in optimizing companies’ businessperformance and navigating change. Our experienced team of strategic thinkers,solution experts, and problem solvers work flexibly and collaboratively withour clients to understand their business objectives to drive results. We arealso guided by our core values and purpose, which includes being transparent,curious, and humble while ensuring our clients, employees, and communities allthrive.
Currently, we are searching for a ServiceNow CMDB Senior TechnicalConsultantto join our team in a 100% remotecapacity.
Job Responsibilities:
- Lead the assessment, design, and implementation of the CMDB component within the ServiceNow re-platforming program.
- Collaborate with stakeholders across IT, security, infrastructure, and business units to understand configuration item (CI) requirements and dependencies.
- Analyze the current CMDB and discovery architecture to identify gaps, inefficiencies, and opportunities for improvement.
- Design and implement CMDB data models, including classes, relationships, and CI lifecycles, aligning with ServiceNow Common Services Data Model (CSDM) best practices.
- Oversee and optimize ServiceNow Discovery and Service Mapping configurations to ensure accurate CI population.
- Develop migration strategies for existing CMDB data, ensuring quality, compliance, and alignment with target architecture.
- Define and implement governance, reconciliation, and CI lifecycle management processes.
- Partner with the platform team to support integration of third-party systems and data sources with the CMDB.
- Provide technical leadership and mentoring to junior consultants and internal teams.
- Document all CMDB-related designs, configurations, and processes.
Minimum Job Qualifications:
- 5+ years of hands-on ServiceNow experience, with a focus on CMDB and Discovery.
- ServiceNow Certified Implementation Specialist – Discovery.
- ServiceNow Certified System Administrator.
- CMDB Specific Micro Certs preferred.
- Proven experience leading CMDB implementations or major re-platforming projects in large-scale enterprises.
- Strong understanding of ITIL practices, especially Configuration Management.
- Expert knowledge of the ServiceNow Common Service Data Model (CSDM).
- Deep familiarity with ServiceNow Discovery, Service Mapping, IntegrationHub, and MID Servers.
- Experience with scripting (JavaScript, Glide), data transformation, and integration patterns.
- Strong data analysis and modeling skills.
- Excellent communication and stakeholder management skills
- Regular and predictable attendance
To be considered an applicant fora position, you must: (1) complete the application in full; (2) apply for aspecific, available position; and (3) meet all stated minimum qualifications. Applications that are incomplete or are submitted for "any"position will not be considered. Applicants are good for 90 days. If you are not selected within 90 days of submission, and remaininterested in a position, you must submit a new application.
Veracity Consulting providesequal employment opportunities (EEO) to all employees and applicants foremployment without regard to disability or status as a protected veteran andany other characteristics protected by law.
We are committed to providingreasonable accommodations to applicants with disabilities. If you need areasonable accommodation for any part of the employment process, please contactHuman Resources at and let us know the nature of your requestand your contact information. Requests will be considered on a case-by-casebasis.
In addition to federal lawrequirements, Veracity Consulting complies with applicable state and local lawsgoverning nondiscrimination in employment in every location in which thecompany has facilities.
No 3rd parties, please.
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