Would you like to solve technical challenges for our customers?
Are you passionate about ensuring customer success?
Join our world class Technical Support team
Our Team strives to be the most trusted support services partner. We strive to
keep our customers online businesses up and running. We utilize tools, process
and knowledge to diagnose and resolve product, platform, and customer issues. We
deliver media and security services to proactively maintain quality and protect
our customer's online presence.
Make a difference to our business
As a Cloud Support Engineer, you will solve complex technical issues for our
customers. Through proactively reviewing and mitigating risks you'll minimize
potential disruptions for some of the top internet companies.
As a Cloud Support Engineer, you will be responsible for:
Collaborating with customers and internal cross-functional teams to identify,
diagnose, resolve and report on technical issues
Contributing to the strategic direction of the global support team to develop
and implement best practices
Partnering with internal Sales, Services, Engineering and Support teams to
ensure customer success on the Akamai platform
Working with the customers manage customer incidents and escalations to
closure
Communicating with customers in Spanish and internal communication in English
(Written and Spoken)
Do what you love
To be successful in this role you will:
Have 2 years of experience with working on web application issues (HTML,
javascript, JSP) and a Bachelors degree or its equivalent
Be well versed in internet protocols such as HTTP(S), TCP/IP, DNS, SSL,
network routing and troubleshooting
Be experienced in providing technical solutions and support to customers
Demonstrate ability to communicate professionally with customers and
collaborate with internal stakeholders
Build your career at Akamai
Our ability to shape digital life today relies on developing exceptional people
like you. The kind that can turn impossible into possible. We’re doing
everything we can to make Akamai a great place to work. A place where you can
learn, grow and have a meaningful impact.
With our company moving so fast, it’s important that you’re able to build new
skills, explore new roles, and try out different opportunities. There are so
many different ways to build your career at Akamai, and we want to support you
as much as possible. We have all kinds of development opportunities available,
from programs such as GROW and Mentoring, to internal events like the APEX Expo
and tools such as Linkedin Learning, all to help you expand your knowledge and
experience here.
Learn more
Not sure if this job is the right match for you or want to learn more about the
job before you apply? Schedule a 15-minute exploratory call with the Recruiter
and they would be happy to share more details.
Compensation
Akamai is committed to fair and equitable compensation practices. For US based
candidates only - the base salary for this position ranges from $65,700 -
$118,300/year; a candidate’s salary is determined by various factors including,
but not limited to, relevant work experience, skills, certifications and
location. Compensation for candidates outside the US will vary. The compensation
package may also include incentive compensation opportunities in the form of
annual bonus or incentives, equity awards and an Employee Stock Purchase Plan
(ESPP). Akamai provides industry-leading benefits including healthcare, 401K
savings plan, company holidays, vacation (in the form of PTO), sick time, family
friendly benefits including parental leave and an employee assistance program
including a focus on mental and financial wellness; Eligibility requirements
apply.