The Clinical Operations Supervisor / Team Lead will provide frontline leadership for Registered Nurses supporting the Specialty Pharmacy Initial Clinical Engagement Program. This role is responsible for leading day-to-day clinical operations, supporting nurse performance, ensuring workflow adherence, reinforcing quality and compliance expectations, and helping the team deliver a high-quality patient and caregiver experience.
The program is focused on outreach to patients at the start of a new specialty therapy, including enrollment support, clinical assessments, therapy education, response to patient inquiries, and referral to additional resources as directed by workflow. The frontline nurse role includes telephonic patient and caregiver education, clinical assessments, documentation, adverse event identification and escalation, physician outreach when clinically necessary, and adherence to quality and production standards.
The Team Lead will serve as the first level of operational and clinical support for nurses, helping to drive productivity, quality, documentation accuracy, adherence, attendance, engagement, and compliance. This position will also support onboarding, training, nesting, precepting, coaching, calibration, quality reviews, and operational readiness as the program scales.
We are seeking a highly motivated Clinical Operations RN Supervisor to join our team!
This role is Temporary the assignment duration til June 2027 (Benefits are not applicable)
The work schedule will range vary within the hours of 8:00am thru 8:00pm eastern time zone (Monday-Saturday)
The rate at $42.00 per hour.
Remote - Work From Home.
Sagility is an Equal Opportunity Employer/Vet/Disability