Description
About Visana Health
Visana Health is a virtual women's health clinic offering comprehensive clinical care and holistic support for women. We are redesigning women's healthcare by bringing a patient-centered human touch to care for complex conditions such as chronic pelvic pain, endometriosis, uterine fibroids, heavy menstrual bleeding, and more.
About The Job
As we continue to grow, we are looking for a dynamic and experienced Clinic Receptionist who will report into our Revenue Cycle and Billing Manager and help keep our clinic running smoothly. This person will not only be front facing answering phones and helping field questions from our patients but also continue to offer our concierge level of care with various back office duties and special projects.
Key Functions & Responsibilities (included But Not Limited To):
- Deliver high-quality remote support via chat, phone, and email, serving as one of the first responders to any inbound questions or requests priority items get a proper response.
- Answer main clinic phone, fielding questions from patients and insurance companies.
- Prep patient charts and confirm insurance eligibility ahead of appointments.
- Assist in research and completion of patient referral requests.
- Answer any questions or concerns about referrals with patients via intercom.
- Update patient records in Athena.
- Collect patient payments over the phone when required.
- Reschedule patients when a provider calls in sick of reschedules
- Work through the list of patients who did not schedule a follow- up (tickler list) to see what the obstacle might be.
- Run clinic reports for the practice manager for weekly and monthly meetings
- Troubleshoot and handle any issues within Athena, Aircall or Intercom for the care coordinator team.
- Assist in any special projects as needed.
- Provides quality customer service - follows HIPAA rules and regulations.
Requirements
Qualifications
- Experience with multitasking and reprioritizing priorities as needed.
- 4+ years experience in customer service and answering phones.
- Preferred experience with Athena, Intercom and GoogleSuite.
- Bachelor's degree preferred or clinical experience in healthcare.
- Self-starter with exceptional attention to detail, strong verbal and visual communication skills, and a track record of executing cross-functional
- Passion for health, wellness, and the future of healthcare innovation
Benefits & Details
- Compensation: $18-20/hr
- Fully Remote
- Comprehensive medical, dental, and vision insurance
- HSA & FSA options
- 401(k)
- Work alongside a passionate, mission-driven team transforming women’s healthcare
- Benefit perks like Wellhub and Talkspace
As part of your role, you may come into contact with sensitive patient information governed by HIPAA. Visana will provide security and privacy training.
Why Join Visana Health?
Women’s health has been treated like a narrow set of “moments” for far too long. Visana is building something bigger: whole-person care across life stages, with deep clinical expertise in complex, high-cost conditions like menopause, endometriosis, and PCOS.
In this role you will help design experiences that allow patients to access care more easily and receive the support they need. Your work will directly shape how members engage with Visana and how clinicians deliver care through our platform.
Commitment to Diversity
Visana Health is a proud Equal Opportunity Employer. We actively value diverse voices and backgrounds and welcome applicants regardless of race, religion, national origin, sex, gender identity, sexual orientation, disability, age, veteran status, or any legally protected characteristics.
Requires 4+ years of customer service and phone experience, multitasking ability, attention to detail, strong communication, and HIPAA compliance. Athena, Intercom, Google Suite, bachelor's degree, or clinical experience preferred.
Key Responsibilities
- answering inquiries
- preparing charts
- updating records
Skills & Tools
Athena, Aircall, Intercom, Google Suite
Job Details
- Category: Customer Service
- Seniority: Mid Level
- Commitment: Full Time
- Workplace: Remote — Minneapolis, Minnesota, United States
- Salary: USD 37,440 – 41,600 / year
- Languages: English
Benefits
- Retirement plan
About Visana Health
A virtual women's health clinic providing comprehensive clinical care and whole-person support across life stages. — Industry: Healthcare