Client Success Manager

This is a Fully Remote Job About Our Client: The organization operates within the higher education technology sector, addressing challenges in academic operations that can hinder student success. It provides an intelligent academic operations platform that integrates academic scheduling, curriculum and catalog management, assessment, and workflow automation. This platform supports over 400 colleges and universities, serving more than 3.3 million students, by adapting to the specific needs of each institution and reducing administrative obstacles for educators. About the Opportunity: The CLIENT SUCCESS MANAGER role is focused on guiding educational institutions through the adoption and effective use of the academic operations platform. This position is responsible for managing complex customer relationships, driving product adoption, and delivering measurable value that helps institutions improve their academic operations and student services. The role directly contributes to the organization's mission by ensuring customers achieve their goals and experience transformational change. Responsibilities: Develop and execute comprehensive customer success plans aligned with customer goals Manage change management and adoption outcomes for approximately 60 accounts Act as a trusted advisor to customer super users, connecting business processes to measurable ROI Analyze product usage data to provide insights and identify expansion opportunities Collaborate with account management to support upsell and expansion while focusing on success Work cross-functionally to resolve customer issues and meet objectives Identify and apply success metrics and adoption strategies through discovery sessions Provide tailored training on current and future product features Build strong relationships to transform customers into brand advocates Maintain detailed customer records and success plans in the CRM system Translate customer feedback into product improvement recommendations Apply critical thinking to help customers overcome adoption challenges Requirements: Professional experience working with or within higher education institutions Knowledge of change management in higher education and adaptability Ability to manage relationships across multiple stakeholders in complex organizations Proven ability to lead change management initiatives and motivate teams Skills in identifying use cases and mapping customer needs to software solutions Effective communication skills in synchronous and asynchronous settings Strong problem-solving and multitasking abilities with accountability Excellent organization and execution skills to manage projects through completion Demonstrated ownership of customer outcomes and delivery standards Familiarity with academic operations or higher education is a strong plus Experience with customer success platforms such as Catalyst is a plus Collaborative mindset and customer-focused approach Adaptability to scaling company challenges and responsible use of agentic AI Pay Range and Compensation Package: Base salary between $90,000 and $110,000, depending on experience and qualifications Performance-based variable compensation component, with total on-target earnings of $100,000 to $130,000 Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note: TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.