Note: This is a fully remote opportunity with occasional travel requirements!
Join ProCare HR as a Client Success Manager!
At Procare HR, we're on a mission to transform workforce outcomes for care providers through our industry-focused HR services model. We offer comprehensive HR services, including payroll processing, benefits administration, workers compensation management, and general HR support. Our core values drive our culture, emphasizing positivity, curiosity, accountability, gratitude, and growth.
Your Impact:
As a Client Success Manager at ProcareHR, you'll be the primary point of contact for your clients, managing accounts, overseeing data and services, and ensuring they have the support they need. You’ll assist clients in maximizing their HRIS systems, especially UKG Ready, while helping them streamline HR operations.
- Salary Range is $85,000-$100,000/yr | Credit given for experience
- Great Benefits Available
- Fully Remote Opportunity
What You’ll Contribute:
- Lead client relationships from onboarding through optimization
- Troubleshoot HRIS, payroll, and compliance issues unique to senior living
- Collaborate internally to improve service and client outcomes
- Partner with clients to ensure satisfaction and long-term retention.
What We're Looking For:
- Bachelor’s degree in Business Administration, Human Resources, or related field.
- Minimum 3 years of experience in client/account management.
- Minimum 3 years of HR-related experience (payroll, benefits, HRIS).
- Experience working with senior living providers (2+ years strongly preferred).
- Proven UKG Ready configuration and optimization experience preferred
- CRM experience (Salesforce preferred).
- Prior experience in PEO/HR Shared Services (preferred).
Benefits Available:
- Health insurance with company paid premium for employee only coverage
- FSA and HSA options available
- Company paid dental insurance for employee only coverage
- Company paid life insurance
- Company paid short- and long-term disability insurance
- A 401K plan with company match and safe harbor contribution
- Paid Time Off
- Additional ancillary benefits including Vision, Critical Illness, Voluntary Life/AD&D, and Accident
Bachelor’s degree in business, HR, or related field; 3+ years in client management and HR-related work; UKG Ready and CRM experience preferred; senior living experience preferred.
Key Responsibilities
- managing relationships
- troubleshooting issues
- optimizing systems
Skills & Tools
UKG Ready, Salesforce
Job Details
- Category: Customer Service
- Seniority: Mid Level
- Commitment: Full Time
- Workplace: Remote — Minnetonka, Minnesota, United States
- Salary: USD 85,000 – 100,000 / year
- Languages: English
Benefits
- 401k matching
- Generous paid time off
- Retirement plan
About Procare HR
An HR services provider specializing in workforce solutions for care providers. — Industry: Consulting Services