About Our Client:
A leading Industrial AI company operating in the manufacturing sector, the organization provides real-time production insights through predictive and prescriptive technologies combined with operational data and customized AI agents. This approach enables production teams to improve uptime, reduce costs, and maximize yield and capacity, addressing challenges in operational efficiency.
About the Opportunity:
The CLIENT PARTNER, SCALED ACCOUNTS is responsible for managing a large portfolio of customers focused on retention, renewals, and consistent value delivery. This role oversees the post-sale customer lifecycle to ensure adoption of solutions, measurable value realization, and successful contract renewals. It emphasizes efficient management of high-volume accounts through prioritization, structured processes, and accurate forecasting to identify risks and renewal opportunities.
Responsibilities:
Manage a portfolio of up to approximately 100 accounts across SMB and mid-market segments
Prioritize engagements based on renewal timing, risk signals, and growth potential
Use dashboards, health scores, and triggers to manage accounts by exception
Lead end-to-end renewal management including timeline creation, stakeholder alignment, and deal execution
Maintain accurate, data-driven renewal forecasts with clarity on risk and expected outcomes
Identify at-risk accounts proactively and implement mitigation plans
Collaborate with Sales on pricing, packaging, and expansion opportunities
Execute standardized engagement models such as program reviews and scaled QBRs
Deliver clear, repeatable value narratives linked to customer outcomes and usage
Identify and advance expansion opportunities based on customer signals
Maintain disciplined use of systems like Gainsight and Salesforce for data accuracy
Follow defined playbooks for renewals, risk management, and customer engagement
Ensure high-quality data hygiene and documentation across accounts
Partner with Technical Success Managers, Sales, Support, and Product teams for aligned customer outcomes
Coordinate renewal and risk-related activities centrally
Escalate product or delivery issues impacting retention in a timely manner
Requirements:
5 to 8+ years of experience in customer success, account management, or renewal management in software or hardware environments
Proven success managing high-volume portfolios with strong retention results
Experience in renewal ownership and forecasting focused on predictability and risk mitigation
Background in industrial manufacturing, digital transformation, or process optimization
Ability to manage many accounts by prioritizing impactful efforts
Strong process orientation with experience executing within structured frameworks
Skill in interpreting customer health, usage, and risk signals to drive action
Understanding of industrial environments and linking technical solutions to business outcomes
Clear and concise communicator capable of delivering value messaging efficiently to a broad customer base
Pay Range and Compensation Package:
The pay range for this position in Colorado, California, and New York City is $120,000 to $155,000 OTE (80/20 split). Pay may vary based on education, qualifications, certifications, and experience.
Benefits & Perks:
Flexible paid time off
Medical, dental, and vision insurance
401(k) match
Stock options
Paid parental leave
Work from home and phone stipend
Equal Opportunity Statement:
Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
RemoteHunter is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.