At Full Out, we built our platform by interviewing gym owners to learn what they actually need. For too long, the gymnastics, dance, and cheer industry has been stuck with clunky, outdated systems that require workarounds. We're changing that — and we need people who care about getting it right for every client. We are one of the fastest growing SaaS companies in Kansas City and this industry!
About the role
You'll be the person our clients rely on — guiding new gym owners through the onboarding process and making sure existing clients always have someone in their corner. This role sits at the heart of our client experience and works directly with our Head of Client Services.
Depending on your strengths and fit, you'll be placed in one of two tracks after interviews: onboarding (taking clients from signed contract to go-live) or support (managing long-term relationships and questions once they're live on the platform).
What you'll do
• Own a book of clients through onboarding or ongoing support — you'll know their names and their goals
• Communicate via email, phone, and video calls with gym owners and studio directors
• Keep meticulous notes and follow-ups — nothing slips through the cracks on your watch
• Work cross-functionally with sales and product to escalate feedback and flag issues
• Help shape how we onboard and support clients as the team grows
You're a great fit if you're...
• A natural communicator who is warm, professional, and clear — especially in writing
• Extremely detail-oriented — you notice inconsistencies and can't help but fix them
• Organized and self-driven — you manage your own workload without being micromanaged
• Comfortable learning new software quickly — we'll train you on our platform
• Excited to grow with a startup where your work has real, visible impact
This is a hybrid role requiring a minimum of 2 days per week at our Overland Park, KS office.
Pay: $45,000.00 per year
Benefits
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Work from home
Work Location: Hybrid remote in Overland Park, KS 66211