Direct Mail Account Management experience is required. This role is 1099 for the first 90 days and then open to W2 conversion. Non-US candidates are welcome to apply.
About Us
We’re TNT Growth – a performance-driven agency that helps leading companies acquire more leads and more customers. Our core focus is on Paid Search management, conversion rate optimization, and reporting & analytics. Our team is sharp, collaborative, and results-obsessed. If you thrive in fast-paced environments, want to grow quickly, and actually care about your impact – you’ll love it here! Former and current clients include: Salesforce, Gusto, Formula 1 Miami, Sweet James, and more.
Role Overview
You are the primary client-facing owner for a portfolio of direct mail accounts. You manage the relationship, the timeline, and the output — end to end. The channel strategy lead owns strategy; you own the execution and the client experience. This role exists so clients never wonder what's happening, and leadership never has to step in to fill gaps.
What You Own
- Day-to-day client communication across your portfolio
- Campaign timelines: from brief to mail drop, nothing falls through without you catching it
- Proactive status updates — clients hear from you before they ask
- Coordination with internal teams (creative, data, print vendors) to hit deadlines
- Flagging risks early and escalating with a proposed solution, not just a problem
- Documentation: creative approvals, list specs, drop dates, performance recaps
- First-line troubleshooting on delivery issues, USPS tracking, and campaign discrepancies
What You Do Not Own
- Channel strategy
- Media budget decisions
- Final creative direction
What Success Looks Like
- Clients hit their targets and know why — or why not
- Zero surprises on drop dates, list issues, or budget overruns
- Client sentiment scores trend up quarter over quarter
- The channel strategy lead is freed to focus on strategy, not logistics
- Leadership never has to step in as interim AM
What We're Looking For
- MUST have 2–4 years in a client-facing account or project management role, in direct mail, print, or performance marketing
- MUST have superb strategy and communication skills (written and verbal)
- MUST be highly organized... clients and leadership should never have to ask twice.
- Comfortable in ambiguity without needing hand-holding
- Detail orientation that doesn't slow you down
- Familiarity with direct mail production cycles, USPS Informed Delivery, or list management is a strong plus
- You ask questions early, not after something breaks
Culture Fit Signal
- You take ownership without being told to. You treat client relationships like partnerships, not transactions.
- You escalate the right things and handle everything else.
- You're the kind of person who checks the mail drop confirmation before the client does.
Compensation
- $40,000 – $80,000 depending on experience, skill set, and location (Including non-US)
Fully Remote Benefits
- Upon Hire for US Candidates (Review at 90 days)