Client Experience Specialist – Remote
Intertek, a leading provider of quality and safety solutions to many of the
world’s top-recognized brands and companies, is actively seeking a Client
Experience Specialist to join our People Assurance team. This is a fantastic
opportunity to grow a versatile career in SaaS.
Intertek's People Assurance teams empower your workforce to identify and close
operational gaps and mitigate risk by assuring smart actions across your
organization. Intertek Alchemy provides frontline worker training solutions for
processors, manufacturers, packagers, and distributors of all sizes. Intertek
Catalyst inspires and engages workforces with highly creative, custom-branded,
asset protection communication programs tailor-made strategic solutions designed
to leverage our clients' company brand, values, and objectives to optimize the
culture of their people. Intertek Wisetail provides a custom branded training
and communication platform built to engage today’s workforce with a complete
learning management system, giving customers the tools to grow their passionate
workforce. Intertek is continually innovating and evolving to reduce risk for
consumers, brands and organizations in every sector and industry around the
world. We go beyond Testing, Inspection and Certification of products: we are a
Total Quality Assurance Provider to industries worldwide. Our Purpose: Bringing
quality, safety, and sustainability to life.
What are we looking for?
The Client Experience Specialist is responsible for supporting the Account
Management team as it scales, across renewals support, CRM migration work and
day-to-day client communication. The Client Experience Specialist blends human
and AI-assisted approaches to help drive renewals, lays a key role in Wisetail's
ongoing CRM migration and serves as a responsive point of contact for routine
client needs. This is a hands-on generalist position suited to someone early in
an account management or client success career who wants broad exposure and a
direct hand in shaping how the team operates and scales. This position may
travel up to 15% of the time.
Shift/Schedule: 8:00 AM to 5:00 PM Local Time
Salary & Benefits Information
The base wage or salary range for this position is $60,000 - $70,000. Individual
compensation packages are based on a variety of factors unique to each candidate
including skill set, experience, qualifications, and other job-related reasons.
In addition to competitive compensation packages, when working with Intertek you
can expect benefits including medical, dental, vision, life, disability, 401(k)
with company match, generous vacation / sick time (PTO), tuition reimbursement
and more.
What you’ll do:
Manage contract renewals by tracking upcoming expiration dates, preparing
renewal documentation, and identifying at-risk accounts and growth
opportunities for the Account Management team.
Support CRM migration efforts through data cleanup, record migration, QA
testing, and maintaining accurate client and pipeline data throughout the
transition.
Leverage AI tools to draft renewal summaries, contract recaps, follow-up
communications, and routine client responses, ensuring all content is
reviewed and personalized before delivery.
Provide day-to-day client support by resolving inquiries directly when
possible, routing issues to appropriate internal teams, and assisting with
support queue management.
Prepare client-facing materials, including renewal proposals, account
summaries, check-in agendas, and other account management documentation.
Use AI and productivity tools to summarize meetings, client calls, and
internal updates while identifying opportunities to improve processes through
automation and AI-driven efficiencies.
Contribute to client retention, renewal, and satisfaction goals through
proactive support, attention to detail, continuous learning, and execution of
other assigned responsibilities.
This position outline is a general guideline and does not represent all
encompassing details. The position assumes that the incumbent has both the
mental and physical requirements to carry out the above defined duties.
Minimum Requirements & Qualifications:
Bachelor’s degree (or equivalent combination of education and experience)
with 2 to 4 years of experience in account management, client success, sales
operations, or a similar client-facing role, preferably within a SaaS or
technology environment.
Experience using CRM platforms and AI productivity tools (e.g., ChatGPT,
Claude, Copilot) to support communication, organization, and workflow
efficiency, with a willingness to continue developing these skills.
Strong organizational, time management, and problem-solving abilities, with
the capacity to manage multiple priorities, adapt to changing deadlines, and
work independently in a fast-paced remote environment.
Excellent customer service, communication, and technical skills; ability to
travel up to 15% as needed; and authorization to legally work in the United
States for this remote position.
Preferred Requirements & Qualifications:
Background in SaaS or technology-driven environments.
Exposure to CRM migration projects or data cleanup work.
Hands-on experience using AI tools to support client communication, data
organization, or content drafting in a professional setting.
Ability to work cross-functionally with a variety of teams.
Intertek: Total Quality. Assured.
Intertek is a world leader in the Quality Assurance market, with a proven,
high-quality business model and a global network of customer-focused operations
and highly engaged subject matter experts. With passion, pace, and precision we
work to exceed our customers’ expectations, while engaging with our employees to
be 10X in their performance and professional growth.
Intertek is a drug-free workplace. As a condition of employment, certain
positions may be required to pass a pre-employment drug test based on the type
of work that will be performed.
We Value Diversity
Intertek’s network of phenomenal people are our greatest assets, and the
diversity they bring fuels our success. Intertek is an Equal Employment
Opportunity Employer that values inclusion and diversity. We take affirmative
action to ensure all qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability, veteran status, or other legally
protected characteristics.
For individuals with disabilities who would like to request accommodation, or
who need assistance applying, please email intertekhrusa@intertek.com or call
1-877-694-8543 (option #5) to speak with a member of the HR Department.
Intertek is a leading Total Quality Assurance provider to industries worldwide.
Our network of more than 1,000 laboratories and offices in more than 100
countries, delivers innovative and bespoke Assurance, Testing, Inspection and
Certification (ATIC) solutions for our customers' operations and supply chains.
Working at Intertek means joining a global network of state-of-the-art
facilities and passionate people who deliver superior customer service with a
purpose of bringing quality, safety, and sustainability to life.
Intertek’s People Assurance team provides range of workforce-focused solutions
that empower our clients’ employees to identify and close operational gaps and
mitigate risk by assuring smart actions across organizations. Our services give
clients the tools they need to build, maintain, and protect their brands,
supporting them in the continuous evolution of their workforce to maximize
employee potential.