The Opportunity
As a Claims Processor, you’ll play a critical role in enforcing the fundamental fairness on which our company was founded. You’ll be supporting one of the largest teams within the company by allowing them to be highly efficient in their roles. Our goal is to leverage technology, data, and a team of highly talented people to build a claims experience that is recognized as #1 in the industry.
Root is a “work where it works best” company. This means we will support you working in whatever location that works best for you across the US.
Salary: $40,000
How You Will Make an Impact
Dispatch various claim assignments, including estimates, supplements, diminished value, fixed property, and specialty claims
Route claims to third-party vendors for in-person inspection(s)
Support the APD team with various projects and duties
Support Subrogation efforts, managing eSub, and creating FNOLs
Assist in setting up various parties in rentals
Communicate with adjusters for updates on the queues of task request(s) to drive claims to resolution
Assist in sending documents, managing vendor queues, and making contact with claim participants, providing claim information
Complete all other tasks as assigned by the supervisor/manager
What You Will Need to Succeed
1+ years of experience in an office environment
High school diploma/GED required
Attention to detail and accuracy
Proficient in Microsoft Office Suite and/or Google (Gmail, Docs, Sheets, Outlook)
Strong written and verbal communication skills
Communicates and collaborates effectively in a matrixed environment
Ability to handle ambiguity and quickly adapt when changes occur
Able and willing to follow company policies and procedures
Ability to approach problems with an open mind
Flexibility and comfortable handling multiple tasks at once
What You Will Need to Succeed
As part of Root's interview process, we kindly ask that all candidates be on camera for virtual interviews. This helps us create a more personal and engaging experience for both you and our interviewers. Being on camera is a standard requirement for our process and part of how we assess fit and communication style, so we do require it to move forward with any applicant's candidacy. If you have any concerns, feel free to let us know once you are contacted. We’re happy to talk it through.
Please see our Privacy Notice available HERE for more information on how we process your personal data.