How You'll Make an Impact
Do you know how to move claims forward, challenge reserves, coordinate
return-to-work efforts, and identify opportunities to reduce claim lifecycle
costs? As the Claims Operations Manager, you will own the day-to-day
administration and strategic handling of U.S. claims across workers'
compensation and casualty lines, including auto, general liability, property,
and cargo/logistics. Reporting to the Associate General Counsel, you will serve
as the first-line decision owner for routine and mid-level matters, partner
closely with Safety, HR, Operations, Finance, insurers, third-party
administrators (TPAs), and brokers, and escalate material legal, coverage,
financial, or reputational risk as appropriate.
Work Location: Remote within the Mid-Atlantic area or Atlanta, GA strongly
preferred
Travel Requirements: Up to 20% company paid for travel (once per quarter)
Work Schedule:M-F 8AM-5PM
Compensation: $70,000 - $80,000 per year based on individual experience plus a
yearly performance-based bonus, along with comprehensive benefits, including
medical, dental, and vision insurance, a 401(k) with company matching, generous
PTO, sick time, and company holidays.
This position is not eligible for immigration sponsorship.
What You'll Own
Own day-to-day management of the U.S. non-litigated claims portfolio,
including workers' compensation, auto liability, general liability, property,
cargo/logistics, and other assigned insured or retained losses.
Triage new incidents and claims, ensure timely and accurate reporting,
preserve evidence, confirm required notices, and determine the appropriate
handling pathway under company procedures and insurance programs.
Serve as the first-line decision owner for routine and mid-level claims
within delegated authority and promptly escalate severe injuries, fatalities,
significant exposures, litigation, coverage disputes, large reserve or
settlement issues, and other material or precedent-setting matters to the
Associate General Counsel.
Manage carrier, TPA, broker, and vendor performance through clear
expectations, regular file reviews, disciplined follow-up, service-level
accountability, and escalation of responsiveness or quality issues.
Drive workers' compensation outcomes through active oversight of
compensability, treatment, nurse case management, independent medical
examinations, wage information, restrictions, modified duty, lost-time
status, and return-to-work planning.
Partner with site HR, Safety, and Operations to obtain complete claim
information, document transitional-duty opportunities, address barriers to
return to work, and escalate repeated site-level gaps.
Review reserves, incurred values, medical and indemnity development,
litigation posture, and aging; challenge unsupported reserve changes and
identify opportunities for earlier resolution or closure.
Develop settlement evaluations and recommendations, coordinate negotiations
with adjusters and counsel, and obtain required approvals for settlements
outside delegated authority.
Manage non-workers' compensation casualty claims by evaluating coverage,
deductibles, reportability, liability facts, damages, third-party demands,
and appropriate use of insurers, brokers, or direct resolution pathways.
Identify and pursue subrogation, contribution, reimbursement, salvage, and
other recovery opportunities while preserving evidence and applicable
rights.
Monitor reservations of rights, coverage questions, denials, and significant
insurer disputes; coordinate with the Insurance/Risk Manager and escalate
material coverage issues to Legal.
Maintain complete, accurate, and timely claim records in the company's claims
management systems, including diaries, status notes, reserves, litigation
indicators, settlement data, and closure documentation.
Produce recurring dashboards and claim reviews covering frequency, severity,
reserve movement, aging, closure, litigation, return-to-work performance,
carrier/TPA performance, and emerging trends for Legal, Safety, HR, Finance,
and leadership.
Develop and improve claim-reporting procedures, playbooks, escalation
protocols, and training for sites and corporate partners to improve
consistency, data quality, and early intervention.
As needed, support litigated claims with the Associate General Counsel by
coordinating claim files, carrier strategy, discovery support, witnesses,
deadlines, and implementation of agreed legal strategy.
Collaborate with the Insurance/Risk Manager, Employment Counsel, Legal
Administrator, Safety, HR, Finance, and Operations to create clean handoffs,
avoid duplication, and ensure the right matters reach Legal leadership at the
right time.
Perform other duties as assigned.
Physical Requirements & Work Environment
This role regularly requires computer, telephone, virtual-meeting, and
document-review work, along with communication and coordination across internal
teams and external claims partners. Specific physical requirements, work
location, travel expectations, and schedule should be confirmed for the position
before posting.
Qualifications
Skills for Success
Bachelor's degree in Risk Management, Insurance, Business Administration,
Finance, Legal Studies, or a related field.
5-8 years of responsible claims experience, including hands-on management of
multi-state workers' compensation and casualty claims.
Experience with large-deductible, self-insured, or other retained-risk
programs and managing third-party administrators, carriers, or claims
vendors.
Demonstrated ability to evaluate exposure, reserves, settlement strategy,
medical and indemnity drivers, and claim closure opportunities.
Strong data discipline and experience using claims management systems, loss
runs, dashboards, and spreadsheet-based analysis to manage a claims
portfolio.
Strong ownership, judgment, escalation discipline, business acumen, and
practical, cost-conscious problem-solving skills.
Strong analytical skills with reserves, exposure, trends, and claim data,
with proactive case management and follow-through on aging claims and
unresolved action items.
Excellent communication, organization, prioritization, and time-management
skills, with the ability to influence across HR, Safety, Operations, Finance,
external partners, and senior stakeholders in a high-volume, fast-paced
environment.
Ways You'll Stand Out
Experience supporting logistics, warehousing, transportation, distribution,
or similarly structured multi-site operations.
Experience managing auto liability, general liability, property,
cargo/logistics, and subrogation or recovery matters in addition to workers'
compensation.
JD, LLM, Associate in Claims (AIC), Associate in Risk Management (ARM),
Chartered Property Casualty Underwriter (CPCU), state adjuster license, or
another relevant claims/risk credential.
Experience working directly with brokers, defense counsel, medical case
managers, investigators, and carrier or TPA leadership.
Physical Requirements & Work Environment
This role regularly requires computer, telephone, virtual-meeting, and
document-review work, along with communication and coordination across internal
teams and external claims partners. Specific physical requirements, work
location, travel expectations, and schedule should be confirmed for the position
before posting.