Summary of Position The Mortgage Collaborative (TMC) is seeking a Chief Operating Officer to run its operating engine and lead its consulting and growth initiatives. TMC is the nation's largest independent cooperative network of mortgage lenders, with 200+ lender members and 70+ preferred partners.
As a key member of the leadership team, you will oversee day-to-day operations, finance, people, and risk management. You will also drive growth initiatives, deliver consulting engagements, and build durable lender member relationships that drive retention, engagement, and expansion. You will partner closely with the CEO on strategy, financial planning, and organizational scalability, building the systems, processes, and teams that allow TMC to grow.
This position reports directly to TMC's President and CEO. It is a rare opportunity to shape a well-respected, growing organization at the center of the independent mortgage industry.
Time allocation (approximate): 40% growth and consulting, 40% operations and risk, 20% people, leadership, and governance.
Duties and Responsibilities
Growth, Consulting & Member Engagement
Partner with the CEO on the vision, pricing, and packaging of each growth initiative, including the TMC Healthcare Cooperative, TMC Insights, and new consulting and advisory offerings.
Develop marketing plans and partner with Marketing to create campaigns and content that promote new initiatives.
Manage the full sales cycle for consulting and growth initiatives, from qualified lead to signed contract, consistently meeting or exceeding revenue targets.
Lead negotiations and contract discussions with prospective clients, overcoming objections to convert qualified opportunities into closed deals.
Deliver consulting engagements for clients, managing scope, timelines, and deliverables from kickoff through completion.
Lead the team of Member Benefits Advocates.
Build and maintain day-to-day relationships with lender members and mortgage industry leaders, supporting the CEO's strategic network growth.
Define and improve the lender assimilation journey so new members see value in their first 90 days.
Manage day-to-day execution of member engagement programs (Collaboration Labs, TMC Connect, Working Groups) that the CEO oversees strategically.
Operations & Risk Management
Own execution of day-to-day operations, systems, and processes across all departments, translating the CEO's strategic goals into operational reality.
Partner with VP Finance on budgeting, forecasting, and financial planning to align resources with company priorities.
Manage business vendor relationships and partnerships outside of IT and financial systems, which are managed by VP Finance.
Ensure day-to-day operational compliance with requirements specific to the mortgage industry, including RESPA Section 8 in partner and co-marketing arrangements and the protection of member data, supporting the CEO's overall governance and compliance program.
Manage legal and contract review beyond client-facing deals and coordinate with outside counsel.
Identify and mitigate organizational risk.
Identify and implement technology, automation, and AI tools that improve efficiency across departments.
Build repeatable processes and SOPs so the company can scale without the CEO or COO becoming a bottleneck.
People, Leadership & Culture
Collaborate across departments to shape and execute company-wide goals.
Partner with the leadership team on strategy to achieve growth and revenue targets.
Provide regular reporting to the TMC team and leadership on all critical metrics.
Own org design and workforce planning for the broader team, partnering with the VP Finance on hiring, onboarding and off-boarding, and performance management administration; the CEO retains direct management of the executive team.
Champion day-to-day culture initiatives that bring the CEO's cultural vision to life across the organization, complementing HR-led recognition and engagement programs.
Develop succession plans and business continuity protocols for key roles and functions.
Governance & Reporting Support
Prepare operational Board materials and reporting to support the CEO's presentations to the Board.
Provide operational updates to the CEO and Board as needed, with the CEO serving as primary spokesperson.
What Success Looks Like
First 90 days
Map TMC's current operations, systems, and processes, and identify the top gaps.
Take ownership of a defined set of active consulting engagements from the CEO.
Meet the Member Benefits Advocates team and set clear goals and reporting.
Deliver an operating plan for the rest of the fiscal year, aligned with the CEO and VP Finance.
First year
Meet or exceed consulting and growth initiative revenue targets.
Improve lender member retention and engagement against baseline.
Document SOPs for every department.
Reduce the CEO's day-to-day operational and consulting workload so the CEO can focus on strategy, advocacy, and industry relationships.
Qualifications and Experience Requirements
Required
10+ years of senior leadership experience, including at least 5 years in mortgage lending operations at an independent mortgage bank or a company serving IMBs.
Extensive knowledge of the mortgage industry, including working knowledge of RESPA, state licensing, and data privacy requirements.
A proven record of selling and delivering consulting or advisory engagements and meeting revenue targets.
Experience owning budgets, forecasting, and financial planning.
Strong leadership skills, with experience leading remote teams.
Excellent communication and relationship-building skills, with the ability to prioritize, negotiate, and work with a wide range of members and partners.
Strong organization and project management skills, including leading multiple projects at once.
Ability to travel as outlined below.
Preferred
Bachelor's degree required; advanced degree (MBA or similar) preferred.
Experience with cooperatives, trade associations, or member-based organizations.
Experience implementing technology, automation, or AI tools in a growing organization.
Work Arrangement and Travel
Location: Fully remote, based anywhere in the United States.
Travel: Approximately 6 industry conferences per year, plus board meetings and client visits as needed (roughly 15% to 20% travel).
Reports to: President and CEO.
Compensation and Benefits
Compensation
This position offers a competitive base salary plus performance-based incentive compensation, including commission on consulting engagements delivered and a profit share on designated TMC revenue initiatives.
Healthcare and 401(k)
TMC offers all employees healthcare plan options through United Healthcare, of which TMC participates on a portion of the cost. TMC also offers all employees access to a 401(k) retirement plan through ADP, of which TMC matches 100% of the first 1% of the employee’s compensation.
Expenses
Expenses related to the setting up of a home office will be reimbursable up to $1,000 during the first 30 days of employment. Travel and mileage expenses related to the responsibilities of this position are reimbursed monthly.
Paid Time Off
This position will be given 18 days of paid time off annually. A maximum of 7 days can be carried over from year to year.
Equal Opportunity Employer
The Mortgage Collaborative is an equal opportunity employer. We welcome applicants of all backgrounds and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic. Employment with TMC is at will.