Under the general supervision of the Manager of IS Applications, the Application
Analyst supports the delivery, administration, and ongoing maintenance of the
athenaCollector billing and practice management platform across ambulatory
departments and specialties. This role works with revenue cycle, operational,
clinical, technical, and vendor teams to maintain accurate system configuration,
resolve application issues, and support workflows that contribute to timely
billing, compliant claim submission, and effective business operations.
The Application Analyst serves as a primary point of contact for assigned
application support and configuration activities. Responsibilities include
managing administrative tables and billing settings, supporting provider and
department onboarding and offboarding, troubleshooting incidents and service
requests, assisting with testing and system changes, and coordinating issue
resolution across production and implementation environments.
Compensation
Pay: $x68,640-$106,240 annually. Compensation depends on location,
qualifications, and experience.
Management level positions may be eligible for sign-on and relocation
bonuses.
Benefits
The following benefits are available, subject to employment status:
Medical, dental, vision, disability, AD&D and life insurance.
Paid time off (vacation & sick leave).
Discretionary 401k match.
10 paid holidays per year.
Health savings accounts, healthcare & dependent flexible spending accounts.
Employee Assistance program, Employee discount program.
Voluntary benefits include pet insurance, legal insurance, accident and
critical illness insurance, long term care, elder & childcare, auto & home
insurance.
For Colorado employees, paid leave in accordance with Colorado’s Healthy
Families and Workplaces Act is available.
RESPONSIBILITIES
Organize and manage daily operational activities for athenaCollector,
including application monitoring, configuration, troubleshooting, and issue
resolution
Serve as a primary point of contact for customer requests, incidents, and
application support, providing timely status updates and clear communication
Configure and maintain athenaCollector administrative tables, including
medical groups, providers, departments, insurance packages, fee schedules,
allowable schedules, contracted rates, and related billing settings
Support provider and department onboarding, offboarding, and configuration
changes to help ensure providers and locations are operationally ready for
scheduled go-live dates
Create, update, test, and implement application dictionaries, tables, claim
rules, billing rules, and workflow configurations in accordance with approved
business requirements
Investigate and resolve claim, payment, denial, remittance, unpostable,
accounts receivable, and patient balance workflow issues that require client
review or action
Assist with maintaining accurate charge, fee, and contracted-rate information
and coordinate periodic updates across athenaCollector and connected systems
Support claim submission and denial-prevention workflows by reviewing system
holds, edits, payer requirements, attachments, coding-related issues, and
required documentation
Coordinate resolution of payment posting, remittance, credit balance,
underpayment, zero-pay, and unapplied-credit issues with revenue cycle teams
and athenahealth
Assist with payer enrollment, provider number, department, insurance package,
and credentialing-related configuration issues that affect claim processing
Monitor interfaces, integrations, and inbound or outbound transactions;
troubleshoot routing or data issues and engage the appropriate technical or
vendor teams
Communicate and collaborate with revenue cycle teams, application teams,
business owners, market leadership, end users, vendors, and other support
partners
Participate in application testing, release readiness, upgrades,
implementations, workflow improvements, and adoption of consistent practices
across the organization
Document system configurations, support procedures, decisions, issue
resolutions, and user guidance in accordance with organizational standards
Provide application education, knowledge transfer, and support to end users,
facility staff, providers, and internal support teams as needed
Participate in a rotating on-call support schedule shared among application
analysts
Perform other duties as assigned
QUALIFICATIONS
Strong customer service orientation with the ability to communicate clearly
with technical and non-technical stakeholders
Working knowledge of healthcare billing, practice management, revenue cycle,
provider, department, charge, claim, payment, remittance, denial, and
accounts receivable workflows
Strong analytical, organizational, interpersonal, and problem-solving skills
Ability to investigate application issues, identify root causes, coordinate
resolution, and communicate risks or dependencies
Ability to work independently while collaborating effectively across
technical, operational, vendor, and revenue cycle teams
Ability to manage multiple priorities and meet deadlines in a changing
healthcare environment
Effective written and verbal communication skills with attention to
documentation and follow-through
Experience supporting locally hosted or web-based business applications
Experience supporting healthcare billing, practice management, revenue cycle,
or related healthcare applications
Demonstrated ability to diagnose and resolve business and technical issues
Understanding of application configuration, system components, data
interfaces, and integrated workflows
Ability to work directly with customers, vendors, internal technology teams,
and business partners
Up to 20% travel required, selected candidate will be required to pass a
Motor Vehicle Records check
Preferred Qualifications
Bachelor’s degree preferred
Experience supporting athenaCollector or athenaOne
Experience with provider and department configuration, fee and allowable
schedules, claim rules, denial workflows, payment posting, or payer
enrollment
Experience supporting ambulatory operations or enterprise revenue cycle
workflows in a healthcare environment
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