Everforth ECS is seeking a Change Management Analyst to work remotely.
The Change Management Analyst will support client adoption, communications, and
operational readiness for a newly implemented federal financial tool. This role
will serve as a primary coordination and enablement resource for tool users,
federal IT PMs, and financial analyst subject-matter experts (SMEs).
The analyst will translate user needs into clear communications, training
materials, process documentation, and appropriately routed support requests. The
role will help establish a consistent experience for users of this tool, reduce
avoidable coordination burden on financial analyst team leads and SMEs, and
ensure questions, enhancement requests, tickets, and approvals reach the
appropriate owners. The ideal candidate combines strong change-management and
stakeholder-engagement skills with familiarity with federal financial
operations, enterprise systems, and user-centered service delivery.
Job Responsibilities:
Develop and execute user-adoption and change-management activities, including
stakeholder communications, release communications, training support, office
hours, onboarding materials, and user feedback mechanisms.
Serve as a central point of coordination for tool users, helping them
understand how to submit requests, open and track tickets, identify the
appropriate SME or functional owner, and use established group mailboxes and
support channels.
Triage and route incoming questions, issues, enhancement requests, and
requests for financial analyst support; maintain visibility into request
status and identify matters requiring escalation to SMEs, team leads, product
owners, or technical teams.
Develop, maintain, and improve standard operating procedures, job aids, FAQs,
process flows, decision trees, templates, and knowledge-base content
supporting various users.
Partner with financial analyst SMEs to document business processes, clarify
roles and responsibilities, identify recurring user issues, and translate
complex financial or system concepts into clear, actionable guidance.
Analyze user feedback, support trends, ticket data, and stakeholder input to
identify adoption barriers, training needs, process gaps, and opportunities
to improve the user experience.
Prepare concise status updates, dashboards, meeting materials, and
leadership-ready summaries on adoption progress, stakeholder concerns,
support demand, and outstanding actions.
Facilitate working sessions, user forums, and stakeholder meetings as needed;
document decisions, action items, and follow-up responsibilities.
Ensure client-facing communications and documentation are accurate, timely,
accessible, and aligned with established governance and communication
standards.
Salary: $120,000 - $140,000
General Description of Benefits [https://ecstech.com/careers/benefits]
Qualifications
Must be a US Citizen.
Must be able to obtain a Public Trust.
A Bachelors degree in a relevant field.
7+ years of consulting experience
Proven expertise in change management planning, stakeholder engagement,
organizational readiness, and strategic communications.
Demonstrated experience supporting adoption, communications, training, and/or
operational readiness for a new business system, enterprise application, or
process transformation.
Experience developing clear, user-focused documentation, including standard
operating procedures, job aids, FAQs, process maps, training materials, and
stakeholder communications.
Strong written and verbal communication skills, with the ability to translate
complex business, technical, or financial concepts for varied audiences.
Experience using the following collaboration/work-management tools: Atlassian
Suite (Jira/Confluence) and SharePoint.
Ability to work independently, exercise sound judgement, manage competing
priorities, and build productive relationships across organizational levels.
Experience supporting federal agencies (DHS preferred).