Care Navigator (Client Intake Coordinator)
Home Help Navigators · Remote within the state of Michigan · Full-time
$25/hour + performance bonuses ($60,000–$70,000+ realistic first-year earnings)
Help Michigan families get paid to care for the people they love
When an adult daughter calls us, she's usually exhausted. She's been caring for her mom for months — unpaid, unsupported, and unsure where to turn. Michigan's Home Help Program can pay her for that care, but the road from "I found you on Google" to "my first paycheck" runs through Medicaid rules, medical forms, and state paperwork that overwhelm most families.
Your job is to be the person who picks up the phone and gets them fully submitted.
We're a fast-growing Michigan agency (first clients enrolled this summer, scaling to 50+ by year end) and this is our first hire — you'll work directly with the founder, and how we serve families will carry your fingerprints for years.
What you'll actually do
Be first on the phone. When a family submits a form or calls in, you respond within 5 minutes during your shift. Speed is our promise, and it will be your superpower — the data says the first conversation usually decides whether a family gets helped at all.
Qualify with kindness. In one warm conversation, find out what matters: Is their loved one on Medicaid (or could they be)? What care do they need? Who lives in the home? Who would be the caregiver?
Explain the road ahead. Walk each family through exactly what happens next — the paperwork packet, the doctor's form, the state's steps — and set the communication rhythm so they never wonder what's happening.
Gather the details for the client and their caregiver, and trigger the application packet going out the door.
Shepherd the paperwork. Check in with every family at least weekly. Chase the doctor's office directly (day 7 and day 14 — offices answer offices far faster than they answer patients). Keep the packet moving until it's ready for submission to the state.
Keep Medicaid applicants warm. Families applying for Medicaid wait on the state's ~45-day clock. A check-in call every two weeks ("How's it going? Need help?") keeps them from falling through the cracks.
Deliver the graceful no. About half our callers won't qualify (many have Medicare, not Medicaid). You'll let them down kindly, point them to real alternatives, and record why — treating people well when the answer is no is part of who we are.
Keep the record straight. Every lead staged in our CRM, every call logged, every loss coded with a reason. This isn't busywork: the CRM record is how your submissions are counted for your bonus, and it's how we improve everything we do.
How you're paid
$25/hour base — above market, on purpose. We want the best phone person in Michigan.
+$50 for every family you get to a submitted application
+$50 more when that family is fully enrolled — $100 total per enrolled client
At target volumes that's roughly $1,000–$2,000/month in bonuses on top of base.
Schedule
Full-time, 40 hours. The work mostly happens from around 10 AM to 6 PM but it can be flexible with schedules. Many families reach out most on weekends, so it’s possible we move to have some weekend hours.
Who you are
Great on the phone. Warm, energetic, clear. People feel better after talking to you.
Genuinely empathetic. Our callers are often mid-crisis, tired, and scared. You meet them there without being drained by it.
Persistently helpful. You follow up without being asked, and a voicemail that isn't returned makes you curious, not discouraged.
Organized. Dozens of families at different stages, none forgotten.
No specific experience required. We will train you on the program, the process, and the tools. Backgrounds that tend to fit: medical office front desk, home care scheduling, customer service, hospitality, ministry, teaching — anywhere the phone and the heart both got a workout.
What is required
18 or older, authorized to work in the U.S., and a Michigan resident
Available for the schedule — Monday through Friday day shift
Comfortable typing and navigating a computer while holding a conversation
A quiet, private workspace and reliable internet
Offer contingent on a background check
What you're NOT
This is not high-pressure sales. There's no cold calling and nothing to talk anyone into — every person you call asked us for help. Your job is to figure out if we can help, and if so, to make it happen.
How to apply
Step one is a voicemail, not a résumé. Call [application voicemail number] and leave a message up to 60 seconds answering: "Tell us about a time you helped someone through something confusing." Talk to us the way you'd talk to a family who just called. Then email your résumé (brief is fine) to [email] with "Care Navigator" in the subject line.
We respond to every applicant within [X business days].
Home Help Navigators is a private agency and is not a government entity. We are an equal opportunity employer — we hire for heart and hustle, and we welcome applicants of every background.
Pay: $23.00 - $26.00 per hour
Benefits
Paid time off
Work Location: Remote