Description & Requirements
Maximus is currently hiring for Cancellation Specialists to join our Veterans Evaluation Services (VES) team in a remote opportunity. The Cancellation Specialist is responsible for reviewing case information to determine cancellation eligibility, researching missed, canceled, or rescheduled appointments, processing eligible cancellations for submission to the VA, and maintaining thorough and accurate case documentation. This role works closely with other Cancellation Specialists and management to ensure cancellations are processed in a timely manner and assists with rescheduling efforts as needed. The ideal candidate is detail-oriented, organized, and committed to providing accurate and timely support to veterans and providers.
Due to contract requirements, only U.S. Citizens or Green Card holders can be considered for this opportunity.
Essential Duties and Responsibilities:
- Review case comments to determine the eligibility for all cancellations, to include no shows and late cancellations, and then process the case accordingly. Process eligible cancellations for final submission (VES scheduled appointments or cancellation initiated by the VA) to VA through EMS.
- Work closely in conjunction with other Cancellation Specialists and management team to submit all cancellations in a timely manner.
- Research why the appointment was missed, canceled or moved and submit the update to the VA.
- Maintain thorough documentation of the process for all cancellations following established SOP's.
- Identify trends and errors created by other departments and notify the Scheduling Supervisor.
- Notify all veterans and/or providers regarding cancellations when necessary.
- Promptly address emails and any voicemails on a daily basis.
- Assist with processing reschedules when volume increases beyond staffing capacity.
- Must be willing and able to attend training Monday-Friday, 8:00AM-5:00PM CST, for 5 weeks with zero planned absences.
- Must be willing and able to work a schedule Monday through Friday, either 8:00 AM–5:00 PM or 9:00 AM–6:00 PM Central Time after training.
- Please note upon hire, Veteran Evaluation Services (VES) a Maximus Co. will provide all necessary computer equipment that is to be utilized to fulfill the duties of your role. New hires will NOT be exempt from using company provided equipment.
- Must be willing and able to work a schedule Monday through Friday, either 8:00 AM–5:00 PM or 9:00 AM–6:00 PM Central Time after training.
- Please note upon hire, Veteran Evaluation Services (VES) a Maximus Co. will provide all necessary computer equipment that is to be utilized to fulfill the duties of your role. New hires will NOT be exempt from using company provided equipment.
- Must currently and permanently reside in the Continental US
Home Office Requirements Using Maximus Provided Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
- Private work area and adequate power source
Minimum Requirements
- High School diploma or GED required.
- 2-4 years of related experience required.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews,—please contact People Operations at applicantaccom@maximus.com.High school diploma or GED; 2-4 years related experience; U.S. citizen or green card holder; must reside in Continental US; attend 5-week training with zero absences; internet speed 20mbps+; private work area.
Key Responsibilities
- reviewing case information
- processing cancellations
- documenting cases
Job Details
- Category: Administrative & Clerical Support
- Seniority: Mid Level
- Commitment: Full Time
- Workplace: Remote — United States
- Languages: English
About Maximus
A government services company providing support to veterans and other programs. — Industry: Government Agencies and Departments