About Us
Evolve Health is transforming the patient experience in communities throughout Florida and Texas. Our physicians deliver comprehensive conservative and surgical solutions for all foot and ankle conditions in a fully-equipped, comfortable setting. With convenient online booking and check-in, extended office hours, and a compassionate team, Evolve improves access to high-quality lower extremity healthcare. Combining specialized training with advanced treatment options, we are the leader in foot and ankle health.
At Evolve
Health, you can expect Big-City Technology with Small-Town Care.®
Job Description
Evolve Health is seeking a motivated and customer-focused Call Center Representative to join our growing team. The Call Center Representative is responsible for providing professional, courteous, and efficient service to customers/patients by phone and other communication channels. The representative will assist with questions, scheduling, and general requests while following company policies and procedures..
Work Location
Remote: Work from home but must reside in the State of Florida
Key Responsibilities
Answer incoming calls promptly, professionally, and courteously while providing exceptional customer service to patients.
Assist patients with questions, requests, concerns, and general information, ensuring a positive and professional experience.
Schedule, reschedule, and cancel patient appointments accurately and efficiently.
Route and transfer calls to the appropriate department, office, or team member as needed.
Accurately document patient calls, requests, interactions, and relevant information in the appropriate system.
Maintain a professional, patient-focused demeanor while handling a high volume of incoming calls.
Communicate clearly and effectively with patients, providers, and internal team members to ensure requests and concerns are addressed appropriately.
Job Requirements
High school diploma or equivalent
Previous call center or customer service experience
Strong verbal and written communication skills
Basic computer and typing skills
Professional telephone etiquette
Bilingual
Benefits
Paid vacation, and holidays
Medical, dental, and vision insurance
Short- and long-term disability insurance
401(k) with company match
Pay: From $15.00 per hour
Benefits
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Application Question(s):
This job starts at $15.00/hr, would you like to continue with your application?
Are you bilingual in English and Spanish?
Work Location: Remote