Location requirements:
Remote based role. Open to candidates in the United States.
About the Role:
BigPanda is seeking a Business Value Manager to join our Business Value Services
(BVS) team. This customer-facing role quantifies and communicates the financial
and operational value of BigPanda’s agentic AI platform for IT
operations—documenting value realized by existing customers and the value
opportunity for prospective customers. BVS supports both pre- and post-sales
outcomes, including new-customer growth, customer health, renewals, adoption,
and expansion. The team champions data-driven value selling through shared
models, processes, and tools, partnering across the company and using AI to make
value work faster, more rigorous, and more insightful.
What you will do:
Champion value selling across strategic accounts and the GTM organization;
articulate BigPanda’s value in customers’ language and earn
senior-stakeholder buy-in
Build and present value-realization cases for strategic customers and
projected-value business cases for major new-logo opportunities, supporting
customer health, renewals, adoption, expansion, and new-customer growth
Translate technical use cases and operational improvements into measurable
business outcomes and financial results using customer data and defensible
models
Equip Sales, Sales Engineering, and Customer teams with methods, tools, and
content for value articulation and measurement; partner with Product on the
value proposition and impact of new functionality
Develop thought leadership, case studies, industry perspectives, and
benchmarks; apply AI daily to research, analysis, modeling, and storytelling,
and evolve the team’s AI-enabled workflows
What skills and experience you’ll bring to BigPanda:
5+ years in Business Value, Value Engineering, Customer Success, or a related
customer-facing role, with a track record of delivering value work to
customer executives
Experience in sales, sales engineering, or customer-facing value roles at a
fast-paced technology company
Expertise building technology business cases for both realized customer value
and projected prospect value
Strong analytical skills, including navigating complex datasets and sourcing
information across multiple systems of record
Ability to build and defend bottom-up value models using financial concepts
such as revenue gain, cost savings, risk reduction, cash flow, ROI, NPV, IRR,
and payback
Executive presentation and storytelling skills, with credibility among CIO-,
CFO-, and VP-level audiences
High ownership, proactive drive, and ability to work collaboratively across
functions
Bachelor’s degree
About Us:
BigPanda delivers agentic automation for IT operations. We enable enterprise IT
to keep its digital world running by transforming manual and reactive human
processes into intelligent, autonomous systems that detect, respond, and prevent
IT incidents at machine speed. That’s why the world’s most trusted brands rely
on BigPanda to improve operational efficiency and deliver exceptional service
reliability to their customers.
We have an awesome team of motivated, knowledgeable, fun-loving, and friendly
Pandas. We provide comprehensive health coverage, parental leave, competitive
cash and equity compensation, and a supportive, collaborative, and innovative
environment to empower you to do the best work of your career.
Our Benefits:
Competitive equity
Remote-first environment
Unlimited PTO
Twelve (12) paid holidays throughout the year
Comprehensive health benefits
#PandaParent support. Financial assistance for fertility, adoption, and
surrogacy expenses, plus up to eighteen (18) weeks of fully paid leave for
birthing parents and up to twelve (12) weeks for non-birthing parents.
Financial planning services
Employee learning & development budget
Values-based recognition (quarterly and annually)
Social community & ERG programs
Dog friendly office
Lunches provided in office
Flexible work environment along with a work-from-home stipend to support
remote work arrangements
Values-based culture
Please note that visa sponsorship is not available for this position.
Market competitive salary with an anticipated base compensation range of
$178,000 - $210,000. Actual salaries will vary depending on a candidate’s
experience, qualifications, skills, and location.
BigPanda offers a generous total rewards package that includes base pay, bonus,
equity, and a world-class benefits program. We run one (1) compensation review
cycle per year to ensure that managers can recognize employees without much lag
between achievement and reward. All of this builds toward the best compensation
we can give to anyone: the ability to develop your skills each and every day.
BigPanda has a significant focus on career development that is at the core of
our employee experience.
BigPanda is proud to be an Equal Employment Opportunity workplace employer. We
do not discriminate based upon race, religion, color, national origin, gender
(including pregnancy, childbirth, or related medical conditions), sexual
orientation, gender identity, gender expression, age, status as a protected
veteran, status as an individual with a disability, or other applicable legally
protected characteristics.
Note: BigPanda is an E-Verify Employer
If you need assistance or an accommodation due to a disability, you may contact
us at peoplequestions@bigpanda.io.