Business Integration Coordinator - REMOTE
ROLE AND RESPONSIBILITIES
The Business Integration Coordinator plays a key role in supporting the successful implementation, integration, and ongoing administration of RxCompass programs. This position works closely with internal teams, clients, vendors, and other stakeholders to help manage project timelines, coordinate client onboarding, track program status, monitor performance metrics, resolve operational issues, and ensure smooth program delivery. The role requires strong organization, communication, follow-up, problem-solving, and attention to detail, along with the ability to work in a fast-paced, evolving environment. The Business Integration Coordinator also supports process improvement efforts, helps ensure accountability across cross-functional teams, and maintains compliance with company policies, program requirements, and HIPAA obligations related to Protected Health Information. The Business Integration Coordinator is required to perform the following duties and professionally undertake the following responsibilities. Additional responsibilities include, but are not limited to, the following:
Work Environment & Expectations
Works in a dynamic environment requiring adaptability and flexibility
Embraces change and evolving responsibilities
Willingness to take on new duties as assigned.
Abide by all obligations under HIPAA related to Protected Health Information (PHI).
If a HIPAA violation is discovered, whether individually or by another, you must report the violation to the Compliance Officer and/or Human Resources.
Attend, complete, and demonstrate competency in all required HIPAA Training offered by the company.
Flexibility to understand, appreciate, and embrace that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
Program & Project Management
Follows project plans to implement and integrate clients into programs
Manages deadlines and tracks progress across cross-functional teams
Supports onboarding of new clients and integration of existing clients into additional programs
Attends key client meetings related to program implementation
Managers program-related testing to ensure accuracy and performance
Data Analysis & Reporting
Tracks, analyzes, summarizes, and presents client/program statuses
Monitors issues, procedures, and performance metrics
Maintains client and program databases
Actively monitors queues and responds within established goals
Cross-Functional Collaboration
Works cross-functionally to align teams, resolve issues, and drive action
Partners with internal teams, external clients, and vendors
Supports Client Experience team in implementation efforts
Coordinates with stakeholders to ensure successful program delivery
Communicates professionally with employees, vendors, and clients
Handles inbound inquiries related to program implementation
Provides timely follow-up on issues and inquiries
Escalates discrepancies or workflow-impacting issues to leadership and stakeholders
Problem Solving & Risk Management
Identifies and addresses program-related risks and operational issues
Troubleshoots daily problems using strong problem-solving skills
Ensures smooth workflow and program operations
Accountability & Oversight
Holds internal and external stakeholders accountable for responsibilities
Ensures adherence to program requirements and timelines
Monitors compliance with OLP-related policies and procedures
Knowledge & Continuous Improvement
Maintains working knowledge of company and departmental policies
Stays informed on procedures and operational updates
Contributes to process improvements by identifying inefficiencies or issues
Compliance & Regulatory (HIPAA)
Attend, complete, and demonstrate competency in all required HIPAA Training offered by the company
Abide by all obligations under HIPAA related to Protected Health Information (PHI)
If a HIPAA violation is discovered, whether individually or by another, the violation must be reported to the Compliance Department
Flexibility to understand, appreciate, and embrace that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time, with or without notice
What We Have to Offer
Our benefits package is designed to keep our employees happy - physically, mentally and financially.
Medical, Dental and Vision insurance
Disability and Life insurance
Employee Assistance Program
Remote work options
Generous Paid-Time Off
Annual Reviews and Development Plans
Retirement Plan with company match immediately 100% vested
REQUIRED SKILLS AND COMPETENCIES
Proven leadership and interpersonal skills.
Ability to absorb and retain information quickly.
Highly self-motivated and directed.
Keen attention to detail.
Excellent analytical, critical thinking, and decision-making abilities.
Experience working in a team-oriented, collaborative environment.
Exceptional written and oral communication skills.
Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
Strong documentation skills.
Ability to understand current/changing business processes.
Supervisory Responsibility
None
POSITION TYPE AND EXPECTED HOURS OF WORK
Full-time, salary/exempt position.
Some flexibility in hours is allowed, but the employee must be available during the “core” work hours of 8:00 AM to 5:00 PM CT. We cover clients from the West to the East Coast; work times must be adjusted to cover meetings in all time zones. Ability to work extended hours, weekends, and holidays in accordance with industry demands.
TRAVEL
This position requires minimal (10%) travel.
REQUIRED EDUCATION AND EXPERIENCE
Bachelor’s degree (Business) or higher
Demonstrated knowledge of standard software applications, including MS Office and Windows
PREFERRED EDUCATION AND EXPERIENCE
Account Management experience a plus
PBM experience a plus
Manufacturer Assistance Program experience a plus
RxCompass, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, RxCompass, LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
RxCompass, LLC expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of RxCompass, LLC employees to perform their job duties may result in discipline up to and including discharge. EOE M/F/D/V