Note: The job is a remote job and is open to candidates in USA. Bixal is a consulting company that works with governments and organizations to improve services and experiences through evidence-based knowledge and technology. The Senior Technical Writer will create and maintain architecture documentation, engineering standards, runbooks, and developer guidance for a secure federal digital services platform, while supporting accessibility, compliance, onboarding, and continuous documentation improvement.
Responsibilities
- Write and maintain the Platform Engineering Architecture Blueprint, reference architectures, and Golden Path Templates, translating complex technical designs into clear, action-oriented guidance for engineering audiences
- Reduce developer confusion, onboarding friction, and support tickets by producing structured Engineering Standards Catalogs, golden-path documentation, and progressive, task-oriented guidance
- Author and maintain platform operations runbooks, architecture decision records (ADRs), and incident/change-management documentation for CI/CD, observability, and infrastructure-as-code workflows
- Partner closely with platform engineers, security engineers, and technical product managers to ensure documentation accuracy and implementation integrity across all supported SaaS and infrastructure tools
- Apply accessibility standards, inclusive language practices, and compliance-driven content constraints to documentation supporting mission-critical financial systems and their audit requirements
- Develop Developer Onboarding Toolkit and Self-Service Platform Portal content, including setup guides, service catalogs, and searchable knowledge repositories
- Research the underlying systems, policies, and workflows behind each documentation request so content is accurate and well-informed
- Use adoption metrics, developer feedback (e.g., Developer NPS), and support-ticket trends to iteratively refine documentation and improve developer confidence in the platform
- Support Compliance Posture Reports and Quarterly Platform Maturity Assessments by clearly documenting policy adherence and remediation efforts
- Other relevant duties as qualified and trained to perform
Skills
- Bachelor's degree in computer science, engineering, or a related technical field, plus at least eight (8) years of relevant experience
- Hands-on experience working within a software engineering or technical product environment (e.g., as a developer, engineer, or technical product team member) with a demonstrated strength in writing and documentation
- Familiarity with developer platform tooling such as GitLab, Datadog, Jira, Confluence, Slack, or Figma, and with concepts like CI/CD, infrastructure-as-code, and SLOs
- Demonstrated ability to design clear, action-oriented, and plain-language content for complex digital workflows involving sensitive or transactional data
- Proven track record reducing confusion, form errors, and abandonment through structured microcopy, guidance patterns, and progressive disclosure
- Strong understanding of accessibility standards, inclusive language practices, and compliance-driven content constraints
- Experience partnering closely with product, legal, compliance, and engineering to ensure content accuracy and implementation integrity
- Uses usability findings and performance data (completion rate, error rate, support contacts) to iteratively refine content and improve customer confidence
- Excellent verbal and written communication skills, with experience in writing, revising, sourcing, and aggregating content
- Ability to obtain and maintain a High Risk Public Trust clearance
- Experience with federal financial aid systems or government digital transformation
- Previous coding/engineering experience
- Knowledge of student financial aid processes, loan servicing, or public service technology
Benefits
- Flex hours
- 401K with matching incentive
- Parental Leave
- Medical/dental/vision benefits
- Flex Spending Account
- Company provided short-term disability and life insurance
- Commuter benefits
- Paid Time Off (PTO)
- 11 Paid holidays
Company Overview
Company H1B Sponsorship