The primary purpose of this role is to create the business and/or functional requirements necessary for technology solutions that meet customer needs, expected delivery dates, and quality standards.
Responsibilities:
- Work under the direction of the Manager to provide application solutions for assigned business areas
- Possess senior level functional knowledge of assigned application technology
- Interact with business users to understand new business requirements and enhancement requests
- Communicates effectively with all parties related to assigned process area
- Serve as a liaison role between application technology vendors, internal IS groups, and business users
- Work independently and with mentors/peers to gather and translate business requirements into product-specific designs and specifications while expanding application expertise and knowledge of business processes
- Deliver business process workflow and related design documentation for new development projects and/or enhancement and modification requests to be used by the development teams
- Translate business requirements into product-specific designs and configuration, detailed requirement specifications and use cases
- Deliver functional specifications, design documents, business process workflow and related documentation for new development projects and/or enhancement and modification requests to be used by Systems Analyst
- Provides formal training to team members and documentation as needed for new application functionality, product releases and enhancements and regulatory modifications using business scenarios and use cases
- Ensure programs meet business specifications
- Demonstrate new functionality to business users seeking inputs on future direction
- Review vendor provided documentation and user manuals needed to support the product
- Participate in user focus groups and requirements workshops, vendor training and demonstrations
- Assist in supporting activations and rollouts
- Consistent efforts to deliver quality solutions as per agreed scope
- Customer focus and close alignment with the customers’ business objectives
- Ensure efforts to continually improve domain knowledge
- Ensure the quality of the deliverables as per the defined defects standards
- Work with the support team to help diagnose and resolve client questions or problems that need development assistance
- Participate in user focus groups and requirements workshops, vendor training and demonstrations
- Document issues with resolutions and share with team members to improve team productivity
- Provide data to generate team performance metrics
- Knowledge transfer with other team members to improve overall team education level
- Take complete ownership for the assigned task and timely inform the progress of the project / task to all stakeholders
- Adherence to the defined standards
- Take initiative and drives to bring to logical conclusion; proactive approach
- Provide accurate and timely information and escalates when there are issues
- Actively participate in meetings and make valuable contribution
Qualifications:
Academic and Professional Qualifications:
- Bachelor's degree preferred and/or other relevant combination of training and experience
Experience:
- 2 years of practical experience in providing business process and functional support for assigned product preferred
- 2-3 years of healthcare experience preferred
- Experience in requirements gathering and analysis
- Experience in business analysis documentation
- Experience working with Agile Principles is an asset
Travel Requirements:
- May require local travel
- May require other travel for business needs
Working Arrangements:
- Work From Home
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