Job Description:
• Lead implementation, optimization, and ongoing engagement of Quality Reporting, Healthy Planet tools, and related Epic workflows
• Drive member engagement and adoption of Healthy Planet and Quality Reporting tools
• Serve as liaison to members, account managers, and internal teams
• Provide proactive communication, issue resolution, and relationship management
• Design, deliver, and evaluate interactive training programs across Epic modules and operational workflows
• Facilitate workflow validation, discovery, and gap analysis sessions
• Provide tailored one-on-one or group coaching virtually and onsite
• Create and maintain user guides, lesson plans, scenario-based learning experiences, instructional videos, and workflow documentation
• Support members through operational changes using structured change management principles
• Analyze workflows, recommend process improvements, facilitate optimization projects, and lead initiatives enhancing operational outcomes, system usage, and regulatory compliance
• Research best practices and propose program enhancements
• Mentor team members and promote professional development
• Monitor training effectiveness and system usage through performance analyses and member feedback
• Perform other duties as assigned
Requirements:
• Bachelor’s degree or equivalent relevant combination of education and experience
• Minimum of 2 years experience in a similar role
• At least 1 year of experience providing training, course development, instructional design, and technical writing
• Healthcare certification and/or experience with EPIC Electronic Medical Records (EHR) or Inpatient in a clinical or hospital setting is preferred
• Proficiency or Certification in Epic Resolute PB or HB is desired
• Training Credential in Resolute Professional Billing or Resolute Hospital Billing is required
• 1+ years’ experience in Instructional Design
• LMS architecture and deployment experience in a corporate environment
• Experience conceptualizing, editing, and creating virtual learning content for adult learners
• Experience in a post-production continuous improvement environment with industry knowledge of standard workflows and content organization
• Understanding of change management skills
• Ability to occasionally work outside of normal work hours to deliver training
• Demonstrated project management skills and ability to balance competing priorities
• Demonstrated ability to work collaboratively and independently
• Base knowledge of theories, tools, and methods of adult learning
• Required to complete a 50–60-minute competency assessment before the team interview
• Must be vaccinated against COVID-19 or receive approval for a medical or religious exemption before hire date
• Ability to read, speak, write, and understand English
• Ability to work independently and efficiently from a home office
• High-speed internet service
• Distraction-free workplace
Benefits:
• Generous compensation package
• Work-life balance
• Opportunity for professional advancement
• Remote work from home
• Comprehensive range of benefits
• COVID-19 vaccination or approved medical/religious exemption required as a condition of employment
• Onsite support/travel opportunities