“Republic Bank believes in the development and advancement of our associates.
We offer the opportunity to learn all aspects of the company to prepare for
future advancement. Come join our team for a career, not just a job!“
Grade 5
About Republic Bank
Republic Bank’s values are built upon making an IMPACT for our clients, our
associates and the communities we serve. (IMPACT stands for Innovate for the
Future, Make it Easy, Provide Exceptional Service, Acknowledge & Celebrate
Success, Commit to Caring and Thrive Together) The associates of Republic Bank
are the key to our success as an organization and we value our associates. It’s
one of the reasons we’ve been named as one of the Best Places to Work in
Kentucky for ten years! For more information about the company, please visit
www.republicbank.com [http://www.republicbank.com].
POSITION PURPOSE AND OBJECTIVES
The Virtual Banker will provide a unique customer experience to all clients via
video interaction. In this position, you will provide exceptional customer
service, accurately perform a wide range of customer banking transactions, and
educate customers on new technology through strong interpersonal communication
skills. This position will follow established departmental policies and
procedures and manage risk to protect our clients and the Bank.
Applicants must be authorized to work for any employer in the U.S. We are unable
to sponsor or take over sponsorship of an employment Visa at this time.
MINIMUM QUALIFICATIONS
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One year of customer service required, bank teller experience preferred.
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Must be able to efficiently work simultaneously between two operating systems.
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Strong core technology skills, coupled with the ability to quickly learn and
effectively use new technology.
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Fluent in English (speak, read, write, comprehend, communicate) required. Fluent
in Spanish (speak, read, write, comprehend, communicate) required.
ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES
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Greet all clients in a timely, professional manner.
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Effectively use bank resources, procedure manuals, and reference materials to
independently service client inquiries.
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Process all Interactive Teller Machine (ITM) transactions through video
interaction efficiently and accurately while providing quality customer service
and building customer loyalty.
•
Promote usage and explain new ITM technology and ATM functionality to ITM
clients and Republic Bank Associates.
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Responsible for providing a variety of customer service functions via ITM. This
will include conducting complex and high-risk transactions in a non-face-to-face
environment, such as making hold decisions, completing address changes and check
reorders, PIN resets, increasing check card limits, and reviewing and cashing
checks within set limits.
•
Responsible for balancing each day’s transactions and verifying cash totals
while meeting Republic’s standard of performance.
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Staying up to date on bank products and services to resolve client inquiries and
offer solutions that will complement the client relationship.
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Responsible for maintaining confidentiality of client account information.
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Maintain a high-level working knowledge of TellerNow and Network Manager
systems.
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Responsible for following Republic Bank Security procedures.
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Ensure adherence to scheduled shift start times and break times to optimize
availability.
Maintain a working knowledge of compliance requirements affecting your
position and area of responsibilities and actively learn new regulations and
assist in the implementation, if required.
Model and foster behaviors that support the Bank’s values and corporate
culture creating an atmosphere of trust, cooperation, accountability, and
dedication to the organization.
Willingly perform all other duties and projects as assigned.
INTERPERSONAL SKILLS AND COMPETENCIES REQUIRED
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Requires a high energy level and strong sense of urgency.
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Self-motivated and able to work in a fast paced, team environment.
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Well organized and able to multi-task.
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Effective communication, decision-making and problem-solving skills to offer a
variety of solutions for our clients.
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Comfortable always being on camera while servicing clients.
PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met
by an associate to successfully perform the essential functions of this
position. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
While performing the duties of this position, the associate is regularly
required to sit, use hands to finger, handle, or feel; and talk or hear. The
associate frequently is required to stand or walk. The associate is occasionally
required to reach with hands and arms. The associate must occasionally lift
and/or move 10 pounds. Specific vision abilities required by this position
include close vision, and distance vision. The noise level in the work
environment is usually moderate.
OTHER REQUIREMENTS
Travel between Republic Banking facilities may be required including
occasional out of town travel.
Flexible work schedule may include some evenings, weekends and/or overtime.
Stay abreast of new developments, best practices, and statutory and
regulatory changes.
The above is intended to describe the general content of and requirements for
the performance of this position. It is not construed as an exhaustive statement
of duties, responsibilities, or requirements.