The Bilingual Tier 1 Service Desk Representative plays a significant role on a fully remote team supporting the English and Spanish inbound calls for NSHD.As a Tier 1 SDR, you will assist customers by answering questions, assisting them with filing a complaint or providing status updates to complaints for our customers.A variety of soft skills and experience may be required for the following role Please ensure you check the overview below carefully.As a Tier 1 Service Desk Representative, you will have the opportunity to showcase your exceptional customer service skills when speaking to customers via a cloud-based telephony solution to answer general questions around billing protections and assist with filing complaints.You will be trained over a one-week instructor-led virtual training course followed by a one-week job shadow.You will be expected to perform your duties in a dedicated secure area within your residence.A successful candidate will work in a coordinated team effort to appropriately identify the reason for their call, address all questions, and provide an accurate and efficient response.You should be customer-focused, polite, reliable, knowledgeable, and adaptable.QualificationsHigh school diploma or GED.Customer Service experience - 2 or more yearsMust be a US Citizen or Authorized to work in the US (if not a citizen) and a resident of the US for at least 3 years within the last 5 years.Fluent in speaking, reading and writing in SpanishThe available shifts are as followedSunday - Thursday (Monday - Thursday 11 :45AM - 8 :15PM ET & Sunday 9 :45AM - 6 :15PM ET)Sunday - Thursday (Monday - Thursday 7 :45AM - 4 :15 PM ET & Sunday 9 :45AM - 6 :15PM ET)Remote working / work at home options are available for this role..