Job title: AWS Contact Center Engineer
Location: Remote
Job type: Full time
Interview: Video
JD as below.
Required Fields:
Required skills: Contact Center Engineer CCaaS good knowledge in Amazon Connect, CXOne, Pindrop in Contact Center technology experience.
Preferred skills and attributes for this role, including expected years of experience where applicable:
Operations Command and enterprise telecommunications experience supporting complex, highly integrated voice, & CCaaS environments
Primary Skills - Amazon Connect, CXone and Pindorp
What Prior experience Needed: VoIP / Voice Engineer- Hands-on experience in troubleshooting Amazon Connect, NICE CXone & Pindorp production issues.
AI Skills: All resources are expected to demonstrate baseline proficiency in enterprise-approved AI tools as part of their day-to-day responsibilities. This includes, but is not limited to:
o Consistent Use: Maintain a minimum of 90% weekly usage of AI tools such as GitHub Copilot, Microsoft 365 Copilot, and other GenAI platforms approved by the enterprise.
o Applied Productivity: Leverage AI tools to enhance coding, documentation, data analysis, and decision-making workflows.
o Continuous Learning: Stay current with evolving AI capabilities and features, and apply them to improve delivery quality and velocity.